Job Scope/ Summary:
The position encompasses the implementation, administration, operations, and on-going evaluation of all operational elements at Splash Indoor Water Park, including all operations, water attractions and staff. This individual is responsible for ensuring all staff and operating standards in Aquatics upholds the maximum level of safety, cleanliness, upkeep, efficiency and guest satisfaction.
Pay Range
$16 - $18 per hour
Essential Job Responsibilities and Functions:
- Develop, administer, implement, and monitor all Aquatics department operations, including standard operating procedures in all areas.
- Assist in developing, administering, implementing and monitoring guest experience and related programs in all designated zones.
- Assist in developing, administering, implementing an effective staffing plan.
- Create zone position charts for water park areas.
- Provide guidance and leadership on performing exceptional Guest Service to internal and external customers
- Be on the water park floor the majority of service time providing direction to staff and observing the operation. Rotating around all areas continuously and with full awareness of all activities.
- Assist in developing, administering, implementing and monitoring a consistent system of reporting and record keeping for the Aquatics department, including staff training and certifications, staffing rosters, and rotation sheets.
- Maintain inventory on all lifeguard supplies and equipment; uniform items; life safety supplies; office supplies and anything necessary to maintain normal operations
- Hold regular, documented Water park Team Meetings. Demonstrate follow-up, follow-through, and continuous improvement through the proper use of team meetings and team feedback.
- Represent Aquatics on the Executive Team as part of Splash Indoor Water Park strategic plan.
Position Requirements (Knowledge, Skills and Abilities):
- Lifeguard Instructor license preferred at time of hire, or must be acquired within 3 months of hire.
- Proven track record of building a strong team, fostering an environment of respect, open communication, problem solving, priority for the guest and highest regard for life safety.
Working Requirements:
- Must have the availability to work all shifts, during normal operating hours of the water park.
- Must work weekends and holidays as needed (any prior commitments must be addressed before starting date).
- Must be able to stand for extended periods. Ability to bend, kneel, reach, push and pull while performing job tasks. Must be able to lift 75 lbs or greater.