Loan Workout Specialist (Part-Time)

- Establish and maintain weekly contact with delinquent clients through telephone, written correspondence, and other approved communicationchannels.

- Maintain accurate customer contact information, including phone numbers, addresses, emails and other relevant details.

- Contact clients during the early stages of delinquency (approximately 10-30 days past due) and assist with payment processing, recurring payment setup, and alternative payment arrangements.

-  Assess client financial situations and identify appropriate escalation opportunities when long-term or permanent hardships are present.

- Evaluate borrower financial circumstances and recommend appropriate workout solutions, including loan modifications, extensions, deferments, repayment plans, settlements, and other loss mitigation alternatives.

- Accurately document all collection activities, client interactions, and account updates within the JHA Collection System.

- Prepare and send all required regulatory notices and correspondence in compliance with applicable state and federal laws.

- Develop and maintain knowledge of collection, repossession, and regulatory requirements applicable to assigned responsibilities.

- Build and maintain positive working relationships with dealer partners through regular communication and responsive support.

 - Prepare and distribute weekly account status and delinquency reports to dealers & communicate any collection efforts since the previous week.

- Process contract reassignments to dealers and execute related collateral documentation.

- Prepare and send Letters of Guarantee to insurance companies as required.

- Minimize losses on charged-off deposit accounts by negotiating and administering repayment arrangements with clients.

- Refer charged-off deposit accounts to external collection agencies when appropriate and in accordance with established procedures and communicate any payments made directly to CFSB.

- Complete all assigned tasks, training programs, and continuing education requirements within established deadlines.

- Adhere to all CFSB policies, procedures, regulatory requirements, and performance standards- Perform additional duties and responsibilities as assigned by the Team Leader.

PM22