Maintenance Supervisor - Northgate Terrace

Description

SUMMARY

Reporting to the Property Manager, the Maintenance Supervisor performs administrative and skilled supervisory work in the maintenance and repair of apartment buildings. The incumbent plans, schedules, assigns, supervises, and coordinates the work of a maintenance crew in the performance of skilled tasks in several of the mechanical and building trades. 

All activities must support Knoxville’s Community Development Corporation’s (“KCDC” or “Authority”) mission, strategic goals, and objectives.

SUPERVISORY RESPONSIBILITIES

The Maintenance Supervisor supervises Apartment Maintenance Technicians and Custodians.

ESSENTIAL DUTIES AND RESPONSIBILITIES

The position duties and responsibilities listed below describe the general nature and scope of work. Other responsibilities, duties, and skills may be required and assigned, as needed. 

• Supervises the work of staff including: assigning, planning, and reviewing work, evaluating work performance and completing performance evaluations, coordinating activities, maintaining standards, allocating personnel, selecting new employees, training staff, acting on employee problems, and recommending and implementing discipline.
• Plans, organizes, and coordinates the work of skilled, semi-skilled, and unskilled workers engaged in maintenance and repair activities in several of the building and mechanical trades areas such as basic carpentry, electrical, and plumbing.
• Reviews daily work orders and prepares work schedules; schedules all major, special and emergency repair and maintenance projects; determines work priorities.
• Inspects work in progress and upon completion; reviews and makes decisions on difficult and unusual work problems encountered and referred by subordinates; inspects contracted maintenance work for compliance.
• Performs maintenance and repair activities in several of the building and mechanical trades such as carpentry, electrical, and plumbing.
• Develops and implements preventative maintenance programs; implements safety and training programs; ensures compliance with safety policies, rules, and regulations; ensures that safety precautions, clothing, and equipment are properly utilized.
• Interviews applicants and recommends hiring; provides employee guidance and counseling; evaluates employee performance; recommends and/or takes disciplinary action as necessary.
• Maintains on-site inventory; requisitions and/or orders equipment, materials, and supplies.
• Maintains records and files; prepares regular and special reports.
• Ensures payment of Maintenance-related bills in ProcureIT. Enters blanket work orders and pays bills as required.
• Performs other duties as assigned.

Requirements

KNOWLEDGE, SKILLS, AND ABILITIES

• Knowledge of the standard practices, methods, tools, equipment, and materials used in the mechanical and building craft trades.
• Knowledge of the hazards and safety precautions of the mechanical and building trades involved.
• Skill in the use of tools, equipment, and materials pertinent to the mechanical and building craft trades.
• Ability to plan, schedule, assign, supervise, and coordinate the work of skilled, semi-skilled, and unskilled employees, and to perform all essential duties of the position.
• Ability to follow oral and written instructions, to communicate effectively both orally and in writing, and to keep records and prepare reports.
• Ability to operate and use a personal computer.
• Ability to establish and maintain effective working relationships with superiors, subordinate employees, fellow employees, and residents.
• Ability to assist in the hiring of new employees, evaluate performance of subordinates accurately and timely, correct deficiencies, and guide and assign personnel.
• Ability to establish, monitor, and achieve objectives through skillful delegation of duties.
• Ability to orient other employees and explain organizational policies, rules regulations, and procedures.
• Ability to establish and maintain effective working relationships with internal customers, external customers, residents, and the general public.

BEHAVIORAL COMPETENCIES

This position requires the incumbent to exhibit the following behavioral skills:

Problem Solving and Analysis: Systematically identifies, analyzes and resolves existing and anticipated problems in order to reach optimum solutions in a timely manner.

Program and Project Management: Plans, manages, and evaluates specific activities in order to deliver the desired outputs.

Strategic Capability and Leadership: Provides mission, sets direction, and inspires others to deliver on the organizational mandate. Manages performance by providing regular feedback and reinforcement. Decisions are based on ethical and social responsible principles.

Effective Communication: Employee is prepared, clear, concise, and organized in all facets of communication in order to fully establish understanding. Actively listens and understands the audience to adapt message appropriately. Communicates information with appropriate personnel in a timely manner.

Customer Service: Provides timely, courteous, and quality service to all internal or external customers by anticipating individual needs, following through on commitments and ensuring that our customers have been heard.

Initiative: Proactively seeks solutions to resolve unexpected challenges. Actively assists others without formal/informal direction. Possesses the capacity to learn and actively seeks developmental feedback. Applies feedback for continued growth by mastering concepts needed to perform work.

Job Knowledge: Exhibits requisite knowledge, skills, and abilities to perform the position effectively. Demonstrates knowledge of policies, procedures, goals, objectives, operational entities, requirements, and activities as they apply to the assigned organizational entity of the Authority. Uses appropriate judgment and decision making in accordance with level of responsibility.

Responsiveness and Accountability: Demonstrates a high level of conscientiousness. Holds oneself personally responsible for one's own work and does fair share of work.

Teamwork: Employee balances team and individual responsibilities. Exhibits objectivity and openness to others' views and gives and welcomes feedback. Contributes to building a positive team spirit; puts success of team above own interests; and supports everyone's efforts to succeed.

EDUCATION AND EXPERIENCE

High School Diploma, GED, or vocational school equivalent and a minimum of four (4) years of experience supervising maintenance or construction projects. An equivalent combination of education and experience may be considered. Must have work experience in plumbing, carpentry, appliance and/or electrical repair. Completion of related apprenticeship programs, course work, or on the job training is a preferred. Preference may be given to applicants with experience using Yardi property management software.

CERTIFICATES, LICENSES, AND REGISTRATIONS

Must have HVAC certification or gain certification within 1-year from hire date.

Must have a valid driver’s license and the ability to be insurable under the Authority’s automobile insurance plan at the standard rate.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

To perform this job successfully, the employee is frequently required to travel to various Authority properties to clean and maintain grounds. Daily movements include sitting; standing; reaching and grasping; moving about the properties; and attending onsite meetings and offsite meetings. The employee must be able to exchange information in person, in writing, and via telephone. The employee must regularly transport up to 50 pounds.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The position generally works on Authority properties, which may cause the employee to experience a range in temperatures and other weather conditions. The noise level may be loud and the environment may be more hazardous than a standard office environment. This position may be required to work with contractors as well as Authority residents.