Manager In Training

Salary :

$20 - 25 hourly

Company : Goldfish Swim School

Job Type : Part-Time

Owings Mills, Md 21117

Number of Applicants

000+

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Job Description - Manager In Training

Reports to: General Manager

FLSA Status: Part Time

Summary: Goldfish Swim School is the premier brand for swim lessons, dedicated to providing a safe, fun, and educational experience for children and their families. With a commitment to nurturing a love for swimming and ensuring water safety, we are looking for motivated individuals to join our team and grow into future leaders within our organization.

Position Overview: The Manager in Training (MIT) program at Goldfish Swim School is designed to prepare you for a leadership role within our swim schools. This position offers comprehensive training in both operational and management skills, with a focus on delivering exceptional swim education and maintaining a positive, engaging environment for families and staff.

Additional Details:

This is a part-time position; however, individuals in this role may be eligible for full-time hours depending on the current needs of the business.

Employees holding the Manager in Training title are expected to permanently and consistently fulfill shifts as Deck Supervisor, Front Desk, and Teaching.

Please note that employees in the Manager in Training position will not have key-holder responsibilities.

Key Responsibilities:

Training & Development:
- Engage in a structured training program covering all aspects of swim school operations, from curriculum delivery to customer service.
- Learn the Goldfish Swim School philosophy, including our approach to swim education and safety protocols.
- Develop essential management skills, including team leadership, staff development, and operational efficiency.

Operational Management:
- Assist in learning to manage the daily operations of the school, including scheduling classes, overseeing pool activities, and ensuring facility maintenance.
- Support the implementation and adherence to Goldfish Swim School’s policies and procedures.
- Help coordinate special events, swim assessments, and other promotional activities.

Team Leadership:
- Mentor and support swim instructors and staff, fostering a positive and collaborative work environment.
- Participate in the hiring, training, and performance evaluation of team members.
- Promote professional growth and provide feedback to enhance staff performance and satisfaction.

Customer Focus:
- Ensure a high standard of customer service by addressing parent and student inquiries, resolving issues, and maintaining a welcoming atmosphere.
- Gather and analyze feedback from families to continually improve our swim programs and customer experience.
- Promote and implement community outreach programs to enhance brand visibility and engagement.

Reporting & Analysis:
- Assist in preparing and reviewing operational reports, including class attendance, financial metrics, and staff performance.
- Analyze data to identify trends, opportunities for improvement, and strategies for achieving business goals.
- Contribute to the development of strategic initiatives to enhance school performance and student satisfaction.

Qualifications:

Working toward a Bachelor’s degree in Business Administration, Sports Management, Education, or a related field.

Passion for working with children and a strong interest in swim education and safety.

Excellent communication and interpersonal skills, with the ability to motivate and inspire a team.

Strong organizational skills and attention to detail.

Ability to adapt to various roles and responsibilities within a dynamic environment.

Compensation: $20.00 - $25.00 per hour

We are an equal opportunity employer and all qualified applicants will receive
consideration for employment without regard to race, color, religion, sex,
national origin, disability status, protected veteran status, or any other
characteristic protected by law.

Tropical Vibes & Impacting Lives!

You feel it the moment you walk in. There’s more than vibrant colors, a tropical theme and happy children. There’s something different, something extraordinary. Something truly GOLDEN. It’s passion. Not just a passion for kids or a passion for swimming…it’s a special passion for changing – even saving – lives, by being a part of kids learning to swim.

When you work at Goldfish, you're not just an employee. You're a part of something bigger. You're making an impact; a splash in the lives of the children in your community. You're an integral part of a team, working together to move forward a mission. You’re also making waves in your future, learning life lessons in and out of the pool through mentorship, leadership and passion. At Goldfish, it’s more than a job - it’s an endless pool of possibilities, opportunities and life-changing moments!

Making Waves with Passion, Purpose & Core Values!

At Goldfish, our core values are at the heart of everything we do, and behind every decision that we make. To us, these values are more than just words - they're embraced with purpose in our everyday lives, and what allows us to make a splash in our community, and in the lives of our members and our team!

We go above and beyond with every detail to create a GOLDEN Experience!

We believe in nurturing a culture that provides WOW! Customer Service

We do the right things, make the right decisions and treat people with Integrity • Compassion • Trust

We meet and exceed expectations so you see Extraordinary Results

We make a big deal about life’s accomplishments by remembering to Celebrate!

Each Goldfish Swim School is an independently owned and operated franchise. The respective Franchisee is the employer at each Goldfish Swim School location. Each franchisee can set their own wages, benefit programs and terms and conditions of employment, which may vary at each Goldfish Swim School location.

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Manager In Training

Job Description - Manager In Training

Tropical Vibes & Impacting Lives!

Making Waves with Passion, Purpose & Core Values!

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