Manager on Duty

Description

FLSA Classification: Nonexempt

Reports to: General Manager

Job Description

Summary/objective

The Manager on Duty (MOD) is responsible for ensuring the safety and security of individuals within the Waterpark. The MOD will collaborate with and encourage teamwork among all team members to ensure a safe and friendly environment. In the absence of the Waterpark Manager, this role may assume management duties.

Essential functions

Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

• Provide strong leadership with excellent communication skills and problem solving abilities
• Deliver outstanding service to our members, guests, and fellow team members 
• Respond quickly and efficiently to emergency situations or unusual circumstances 
• Support and handle team and member issues; make decisions in consideration of the club’s policies and procedures 
• Review daily reports before start of each shift 
• Be prepared to perform any of the following: check on each department to assess any special needs; implement effective risk management practices to manage leaks, spills, equipment malfunction; practice “first in/last out” security measures to lock down and alarm the facility; ensure each department is adequately staffed; monitor each department’s needs with regular rotations through the facility; carry a walkie-talkie and respond promptly when called; monitor the sauna and steam rooms on a regular basis; ensure opening and closing procedures and reports are followed and completed by each department; exhibit willingness to step in to assist any team member in any department
• Able to tour the facility to guests and prospective members with the intent to sell memberships 
• Keep team and members informed of events and activities and encourage participation

Requirements

Physical demands

• Must be able to stand, move, walk, and bend for the duration of a shift
• Must be able to lift and carry up to 50 pounds
• Must be able to work in and during high stress situations
• Must have ability and willingness to work varied shifts including days, evenings, weekends, and holidays
• Ability to successfully perform rescue skills during in-service training, preferred
• Ability to successfully pass lifeguard certification, preferred

Required competencies, education, and experience

• High school diploma or GED required, Bachelor's degree preferred
• Experience leading or supervising teams highly preferred
• Must exhibit a high degree of dependability and adaptability
• Superior customer service and communication skills
• Must be willing to learn and work within different departments/areas
• Prior lifeguarding experience, preferred
• Current Lifeguard, CPR, AED & fist aid certifications, preferred
• Must be at least 18 years old 

Company Expectations

• Read, sign, and abide by the policies included in the Team Member Handbook
• Park in team member-designated areas
• Club cleanliness is an all-team responsibility; assist whenever necessary in any area of the club to keep the club neat and clean
• Assist with Service Days
• Assist with acac programs, special events, or activities outside your department 
• Promptly return messages
• Exhibit a positive attitude at all times
• Deliver five-star service to members and guests with friendliness, direct eye contact, and a pleasant demeanor at all times

Affirmative Action/EEO statement

acac is an equal opportunity employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, age, national origin, ancestry, citizenship, disability, or veteran status. 

Other duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the team member for this job. Duties, responsibilities and activities may change at any time with or without notice.