Medical Records Clerk

• Enter and update patient information in electronic records
• Copy and organize patient documents as needed
• Maintain accurate and complete medical records in compliance with guidelines

• Communicate with insurance carriers to obtain precertification’s for office visits, procedures, and surgeries
• Update records with eligibility, exclusions, deductibles, and approvals
• Determine if second opinions or prior approvals are needed and notify patients
• Research, appeal, and resolve outstanding claims or insurance denials
• Interpret EOBs and reconcile patient accounts for proper payment, adjustments, and balances

• Follow up on outstanding accounts receivable for all payers, including government and self-pay
• Communicate with responsible parties to resolve past-due accounts
• Assist insurance companies with questions regarding patient accounts
• Enter charges and post payments to patient accounts

• Answer patient and family inquiries tactfully and professionally
• Assist front desk with phone calls and scheduling as needed
• Prepare outgoing mail and sort/distribute incoming mail
• Demonstrate initiative by performing necessary tasks not directly assigned
• Complete annual mandatory training by assigned due dates

• Are detail-oriented and organized, with the ability to manage multiple tasks simultaneously
• Communicate clearly and professionally with patients, families, and staff
• Can handle difficult situations with tact and patience
• Enjoy contributing to a collaborative, mission-driven healthcare environment

• High school diploma or GED required
• Minimum six months of related experience and/or training required
• Familiarity with medical records, insurance processes, or patient account management preferred

• Flexible, part-time schedule
• Supportive, team-focused environment
• Opportunities to directly impact patient care

An Equal Opportunity Employer

We do not discriminate based on race, color, religion, national origin, sex, age, disability, genetic information, or any other status protected by law or regulation. It is our intention that all qualified applicants are given equal opportunity and that selection decisions be based on job-related factors.