Member Experience Associate (Part-Time) - Retro Fitness

Member Experience Associate

Retro Fitness | Cambridge, MA

Love fitness, positive energy, and creating great experiences for people? Join our team at Retro Fitness, where community, motivation, and a passion for wellness come together every day.

We're looking for a Member Experience Associate (Part-Time, Early Morning Hours) to be the welcoming face of our club. In this role, you'll greet members, assist with check-ins, and help create a clean, upbeat environment that sets the tone for a great workout. If you enjoy staying organized, connecting with people, and being part of a high-energy fitness community, this could be a great fit.

Responsibilities

• Greet members and create a welcoming, high-energy environment


• Handle check-ins and support smooth front desk operations


• Assist with memberships, inquiries, and payments


• Answer phones and provide information on services and promotions


• Help keep the club clean and organized


• Support team members to ensure a great member experience

Qualifications

• Strong communication and customer service skills


• Reliable, punctual, and team-oriented


• Basic computer skills (training provided)


• Professional and positive attitude


• Customer service experience preferred

Benefits

• Paid training and ongoing development


• Retirement savings options


• Medical & dental


• Employee discounts across Momentum Enterprises locations


• Company-provided uniforms


• Growth opportunities within the organization

About Momentum Enterprises

Momentum Enterprises is a family-focused company creating fun, active, and memorable experiences in the communities we serve. Our brands include My Gym Children's Fitness Centers, Launch Family Entertainment, Retro Fitness, Club Elevate, Wimbledon Tennis & Pickleball Club, and The Newport Venture. We're passionate about building strong teams and helping both our employees and members thrive.

Momentum Enterprises is an equal opportunity employer and does not discriminate based on any protected status.