Member Services Desk Associate

The Service Desk Associate provides exemplary customer service to fitness center members and guests according to the company’s vision, values, and strategic objectives onsite at the client’s fitness facility. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Schedule: PT, 20 hours/week 

About Cooper Aerobics

Cooper Aerobics has been helping improve the quality and quantity of millions of lives through prevention since 1970. We inspire individuals to make good health a habit to live longer, healthier and more productive lives through our products and services.

• Cooper Clinic’s comprehensive physical exam gives patients an in-depth picture of their health and an action plan to improve it.
• Cooper Fitness Center is the fitness center of choice for members that belong to a healthy-living community, not just a gym.
• Cooper Spa helps bring life back in balance through relaxation and renewal services.
• Cooper Hotel & Conference Center provides guests easy access to all that Cooper Aerobics has to offer.
• Cooper Complete is a pure, potent vitamin and supplement line scientifically proven to improve well-being.
• Cooper Wellness Strategies takes the Cooper philosophies for individuals and transforms them to improve the physical and fiscal health of a company and its workforce.

Get Cooperized™

• Provides exemplary customer service to members, guests, vendors, and fellow teammates.

• Responds to customer comments and questions in an appropriate and timely manner.

• Answers and directs all calls on a multi-line phone.

• Operates point-of-sale transactions, distributes laundry to members, books classes for members and handles closing procedures.

• Resolves locked locker and other locker room issues.

• Maintains a positive attitude and contributes towards a quality work environment, including teamwork, cooperation, and strong communication.

• Have complete knowledge and understanding of all services and products while educating clientele in these areas.

• Attends all mandatory staff meetings, vendor training hosted on site when requested, and all planned services and related events.

• Assists and works Member Events.

• Follows all policies and procedures for fitness center as designed by the Service Manager, Cooper Aerobics Enterprises Policy Manual and Service Desk Standard Operating Procedures.

• Adheres to client’s policies, procedures, and standards in addition to Cooper’s.

• Enforces CFC rules (i.e., shirts, closed toe shoe requirement, phone policy, etc.).

• Supports the mission statement and core values.

• Completes duties on site with consistent, regular, and reliable attendance.

• Accomplishes other duties as assigned.

Required Skills & Abilities

• Excellent verbal communication skills.

• Exceptional interpersonal and customer service skills.

• Possess basic computer skills.

Education and Experience

• High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.

• CPR certification required (on-campus certification may be available but must be complete within the first month of employment).

Cooper Aerobics is an Equal Opportunity Employer. All associates are hired on the basis of merit and their ability to perform a particular job. It is the policy of Cooper Aerobics to provide equal employment to all associates and applicants without regard to race, religion, sex, national origin, age, disability, pregnancy, military status or any other classification protected by applicable law. Job openings are listed as a courtesy and it is policy not to accept unsolicited applications or resumes.

Louisiana is an employment-at-will state. The employer may terminate the work relationship or change the terms and conditions of the job at any time and for any reason. The employee may also terminate the work relationship at any time. This job offer does not in any way constitute a contract. The employer also reserves the right to eliminate or alter benefits at any time. This employer participates in E-Verify.