Member Services Representative

Description

Overview:

The Member Services Representative will be responsible for providing exceptional customer service to our members and guests. As a Member Services Representative, you will be the first point of contact for anyone walking into our club and will play an integral role in contributing to the overall success of the club and the company.

Shift Hours:

This position will be scheduled from 5:00pm to 10:00pm Monday - Friday

Key Responsibilities:

• Greet and acknowledge members and guests as they enter the club
• Check in members and guests and ensure they have a positive experience
• Answer the phones and direct calls appropriately
• Receive and process payment for membership, program sales and any other cash transactions while practicing proper cash handling procedures
• Call new members to ensure a smooth transition to our facility, informing them of our referral program, and other membership benefits
• Assist members and guests with inquiries and concerns
• Resolving issues: de-escalating complaints/conflict, and providing solutions to members
• Provide information about club services and amenities, along with promoting any internal programming
• Maintain a clean and organized front desk and gym area
• Understand and follow all safety rules and regulations including knowledge of emergency procedures and location of emergency equipment.
• All other duties assigned by Level II management team

Requirements

• High school diploma or equivalent
• Excellent customer service skills
• Strong communication and interpersonal skills
• Ability to multitask and work in a fast-paced environment
• Proficient in Microsoft Office and basic computer skills
• Ability to work flexible hours, including evenings and weekends
• Must be able to pass a background check

TBK Bank Sports Complex and Level II Fitness is dedicated to equal opportunity and preventing discrimination and harassment, including sexual misconduct, based on legally protected diversity characteristics (such as race, color, religion, national origin, sex, age, disability, sexual orientation, gender identity or expression, family status, citizenship, genetic information, and veteran status) in its hiring processes and employment decisions. TBK Bank Sports Complex and Level II Fitness also takes measures to prevent retaliation and promote a respectful, equitable, and inclusive environment for Guests, Associates, business partners, vendors, and the communities we serve.