Member Services Representative

The Westfield Area YMCA is looking for reliable, friendly and enthusiastic individuals to join our Member Services department at our Westfield and Cranford locations! We offer a fun, positive and inclusive work environment.

The primary duties include, but are not limited to:

• Greeting members, guests and other staff at the Welcome Center with a friendly and welcoming attitude.
• Enrolling new members and assisting current members with any changes to membership/enrollment
• Monitoring the security of the facility by ensuring adherence to all Y procedures and policies in regards to facility access and safety
• Resolving member problems and concerns
• Answering phones and directing calls, as necessary
• Accurately processing payment for membership and program registration
• Giving tours to prospective members, as instructed
• Assisting with special events, as needed

Pay:  Starts at $15.50 per hour, then $17.00-21.00 per hour after training requirements are met, depending on experience

Available Shifts: Mostly nights and weekends, with potential to sub other shifts

Benefits:

Eligible Employees who meet the requirements are entitled to the following benefits:

· Comprehensive group health insurance (medical, dental, vision and Rx)

· Paid time off and paid sick leave

· 403b Retirement Savings Account

· Professional development opportunities

· Employee referral bonus program

· Complimentary YMCA family membership

· Discounts on designated child care programs

· Discounts with other organizations for just being a Y Employee and MORE!

Our Mission

The Westfield Area YMCA is a nonprofit human service organization dedicated to developing the full potential of every individual and family in the communities it serves through programs that build healthy spirit, mind and body for all.

The YMCA is a great place to work and to be a part of the community! For more information, please visit our website: https://westfieldynj.org/

• Must have the ability to communicate well, both written and verbally, in English
• Must be willing to obtain, maintain and renew CPR for the Professional Rescuer, First Aid, Emergency Oxygen, EPI and Asthma certifications or equivalent; will train on-site
• Must possess the capabilities and maturity to handle the responsibilities involved in maintaining a safe environment
• Must be able to create and maintain positive relations with members, participants and staff effectively.
• Prior customer service experience a plus, but not required