Member Services Representative Part Time

Company : Greenfield

Job Type : Part-Time

Greenfield, Ma 01301

Number of Applicants

000+

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Job Description - Member Services Representative Part Time

The Member Services Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members, and guests.

Essential Duties and Responsibilities

Greet members, prospective members, and guests, providing exceptional customer service.

Handle all front desk related activities including:
- Answer phones in a friendly manner and assist callers with a variety of questions.

- Check members into the system.

- New member sign-up.

- Take prospective members on tours.

Facilitate needed updates to member’s accounts.

Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.

Club Cleanliness and Maintenance:

Go above and beyond to keep the front desk area and lobby clean and orderly.

Regular facility cleaning and upkeep such as mopping up spills under equipment, trash removal, cleaning windows and mirrors, and re-racking weights.

Regular cleaning of all exercise equipment and tanning beds.

Regular restroom and wet area cleaning and stocking.

Qualifications/Requirements

Shifts that are needed are week day shifts & weekend shifts.

Customer service background preferred.

Basic computer proficiency.

A passion for fitness and health. Upbeat and positive attitude!

Punctuality and reliability is a must.

Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member’s expectations.

Strong listener with the ability to empathize and problem solve.

Demonstrate diplomacy in all interactions while using appropriate behavior and language.

High School diploma/GED equivalent required.

Must be 18 years of age or older.

Physical Demands

Continual standing and walking during shift.

Continual talking in person or on the phone during shift.

Must be able to occasionally lift up to 50 lbs.

Will occasionally encounter toxic chemicals during shift.

JOIN THE CLUB.

Enhancing people’s lives with an affordable, high-quality fitness experience requires a team of inspiring, motivated and fun-loving go-getters. As one of the largest and fastest-growing franchisors and operators of fitness centers in the United States, Planet Fitness is just getting warmed up. We’re continuously seeking top talent to join us in cultivating the Judgement Free Zone® and shaping the future of our brand. With more than 2,000 locations in all 50 states, the District of Columbia, Puerto Rico, Canada, the Dominican Republic, Panama, Mexico and Australia, there’s plenty of opportunity on our Planet and we are always looking for talented individuals to join our team!

Our member mission says it best: our product is a tool, a means to an end; not a brand name or a mold maker, but a tool that can be used by anyone. To use our product, members need to feel inspired and motivated. That’s where you come in. If you’re looking for a place where you can make a difference in a customer’s life, you’ve found it. Come to add your mojo to the Judgement Free Zone, but stay for the feeling that you’re making a difference on our Planet.

TO FIND YOUR PERFECT FIT, SEARCH FOR A CLUB OPPORTUNITY NEAR YOU.

Employees at a franchise location are employed by the Franchisee and are not employees of PFHQ (the Franchisor). PFHQ neither dictates nor controls labor or employment matters for franchisees or their employees, and does not retain any reserved authority to control the terms and conditions of employment for franchisees or their employees. Each franchisee is responsible for ensuring compliance with local, state and federal law.

Original job Member Services Representative Part Time posted on GrabJobs ©. To flag any issues with this job please use the Report Job button on GrabJobs.

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About the Company

Greenfield

Treat yourself to an upscale beer bar that's anything but ordinary. We have over 40 Beers on tap and over 300 different Bottle Beers. In addition we offer great wine selections from around the world. Visit our Tampa Bar and all our locations.

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Member Services Representative Part Time

Job Description - Member Services Representative Part Time

JOIN THE CLUB.

About the Company

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