Membership Coordinator

Description

An exciting opportunity to join the team of a progressive YMCA located in vibrant Somerset County, New Jersey. The YMCA is one of the nation’s leading nonprofit organizations dedicated to strengthening communities through youth development, healthy living and social responsibility. With a 150-year-old history, Greater Somerset County YMCA (GSCY) is a pillar of the community and has seven locations across three counties, which collectively serve upwards of 30,000 individuals. GSCY has 100 full-time and 950 part-time employees along with operating revenues to $22+ million.

The Y empowers everyone—no matter who they are or where they are from. To fulfill our purpose of strengthening community for all, GSCY is committed to being an inclusive organization and leveraging our collective impact to address social inequities. To learn more about GSCY, visit our website: http://gscymca.org

Hillsborough YMCA is seeking a Membership Coordinator to support the Hillsborough branch of Greater Somerset County YMCA, a leading nonprofit committed to strengthening community through youth development, healthy living and social responsibility. Primary responsibilities include supporting the administrative functions in the Welcome Center of this location. This role will serve as the point of contact for member services. Delivers excellent customer service to all members, guests, and program participants. Responds to member and guest requests, promotes memberships and programs, and maintains cleanliness and organization of the Welcome Center area

ESSENTIAL FUNCTIONS:

1. Coordinates membership administrative activities i.e., bank draft, record edits, credits, membership tracking, membership data inputs, bank draft terminations and edits.
2. Produces regular membership reports on retention, recruitment, etc.
3. Provide administrative support for “New Member Welcome Campaign”
4. Generate list for new member contact
5. Generate and mail welcome letters
6. Manage new member process in Daxko Engage
7. Mail six month progress report
8. Post responses to member suggestions.
9. Handles the billing of all corporate memberships.
10. Prints all membership labels for activities guides, promotional pieces, etc.
11. Serves as backup for Welcome Center staff as needed
12. Generates and mails reimbursement letters to members.
13. Tracks and records marketing information on membership application
14. Orders office supplies for the membership department.
15. Handles the overflow of incoming calls to the member service desk.
16. Produces monthly renewal statements.
17. Maintains all membership files
18. Assist any employee, Director, or volunteer in any YMCA activity that needs assistance to ensure success.
19. Assists with conducting tours to prospective members.
20. Carries out other duties as assigned by supervisor.

YMCA COMPETENCIES (Leader):

• Mission Advancement: Accepts and demonstrates the Ys values. Demonstrates a desire to serve others and fulfill community needs. Recruits volunteers and builds effective, supportive working relationships with them. Supports fund-raising. 
• Collaboration: Works effectively with people of different backgrounds, abilities, opinions, and perceptions. Builds rapport and relates well to others. Seeks first to understand the other person’s point of view, and remains calm in challenging situations. Listens for understanding and meaning; speaks and writes effectively. Takes initiative to assist in developing others.
• Operational Effectiveness: Makes sound judgments, and transfers learning from one situation to another. Embraces new approaches and discovers ideas to create a better member experience. Establishes goals, clarifies tasks, plans work and actively participates in meetings. Follows budgeting policies and procedures, and reports all financial irregularities immediately. Strives to meet or exceed goals and deliver a high-value experience for members. 
• Personal Growth: Pursues self-development that enhances job performance. Demonstrates an openness to change, and seeks opportunities in the change process. Accurately assesses personal feelings, strengths and limitations and how they impact relationships. Has the functional and technical knowledge and skills required to perform well; uses best practices and demonstrates up-to-date knowledge and skills in technology. 

EFFECT ON END RESULTS:

1. An exemplary degree of member service is obtained

2. Satisfied membership, proud of their affiliation with the YMCA

3. A highly efficient and supportive staff.

4. A measurable increase in new and renewal memberships

5. A positive image and awareness of the Association’s programs and services

Requirements

 QUALIFICATIONS:

1. High school diploma required. Associates Degree in Business Administration or related field is preferred.

2. Must have a minimum of two years office experience

3. Proficient in computer software applications related to YMCA program registration, Microsoft Office and other standard business software.

4. Microsoft Word and Excel (or similar applications)

5. Manage a high volume of administrative support services with absolute confidentiality,

6. Work in a harmonious atmosphere with various personalities.

7. Meet deadlines with accurate performance

8. Handle multiple tasks at the same time.

9. Must be highly organized and able to ascertain priorities.

10. Strong customer service, computer, writing and communication skills are essential

11. Must be available to work weekends, and cover when needed.

WORK ENVIRONMENT & PHYSICAL DEMANDS: 

1. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

2. While performing the duties of this job, the employee is regularly required to use a computer for extended periods of time and be able to communicate using a computer and phone/smart device.

3. The employee frequently is required to sit and reach, and must be able to move around the work environment.

4. The employee must occasionally lift and/or move up to 10 pounds.

5. Specific vision abilities required by this job include close vision, distance vision, and the ability to adjust.

6. The noise level in the work environment is usually moderate.

Benefits of working part-time at GSCY include:

• FREE Individual Membership Access to any YMCA in the Nation.
• 10% Discount on most programming at Greater Somerset County YMCA.
• Access to one of the leading retirement programs "Y Retirement Fund" from the first day of employment.
• Opportunities for professional development, mentoring, growth, and promotion throughout the YMCA Movement.
• Supportive and inclusive community for people of all backgrounds and access to Employee Resource Networks.

Greater Somerset County YMCA is a drug free work environment. We are an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, protected veteran or disabled status, or genetic information who share our values of Caring, Honesty, Respect and Responsibility.