Membership Coordinator

Description

Who We Are

We are a community owned natural foods grocery store. We’re passionate about the Co-op business model, quality food, and our community! We are driven to provide a workplace that engages our team members and raises the bar for excellent employment practices. We strive to create a feeling of inclusivity with all employees and customers. We look for positive people who have a passion for customer service, have fun while working hard, are self-motivated, and want to be a part of a growing team.

Position Overview

The Membership Coordinator serves as an ambassador for the Co-op, fostering meaningful connections with our member-owners and helping bring the cooperative difference to life. This role is at the heart of our community, supporting an engaged and growing membership by ensuring accurate records, guiding new and existing members through their journey with the Co-op, and providing exceptional service through our general inquiry inbox. With a blend of administrative precision and people-centered communication, the Membership Coordinator helps strengthen the foundation of our cooperative mission every day. 

The Membership Coordinator reports to the Marketing & Outreach Director.  

Location: Holly Administrative Offices, 405 E Holly St, Bellingham, WA  

Status: Part-time, Monday-Friday, works between 20 to 30 hours a week  

Pay Range: $25.00-$28.50 

Main Job Responsibilities

• Processes new member forms and sends out new member packets 
• Maintains membership database, ensuring member records are accurate and up to date 
• Processes and responds to requests for equity refunds; maintains data surrounding member refunds, looking for trends and any potential issues 
• Serves as an ambassador for Co-op membership, championing the program and its benefits? 
• Helps educate staff and new members about Co-op membership through new worker orientations and new member tours 
• Supports staff during member drives and events to encourage a positive, engaging atmosphere that fuels ongoing membership growth and community involvement 
• Seeks out ways to continually improve and streamline membership systems 
• Communicates with members as needed to resolve member problems or provide information  
• Monitors and responds to emails sent to [email protected] 
• Collects and distributes comment cards from service desks 
• Tracks redemption of member offers and other loyalty programs 
• Participates in Co-op events and Co-op-sponsored events, which may include planning, prep, setup and breakdown 
• Works collaboratively across the organization – both within the Marketing & Outreach Team and with store staff 

Requirements

Qualifications & Skills

• Proficient in Microsoft 365 (Word, Excel, Outlook) 
• Detail-oriented with strong multitasking skills 
• Excels at verbal and written communication 
• Able to deliver clear, inspiring messaging to motivate member participation and growth 
• Quick learner of membership software and programs; experience with ECRS and POS systems preferred 
• Comfortable leading group discussions or tours, sharing detailed information about the Co-op and membership 
• Passionate about food, community, and cooperative values 
• Self-motivated, proactive, and committed to supporting member services, attending MAC meetings, and following up on action items 

Physical Requirements

• Repetitive Motion: Frequent computer use for data entry, email management, and tracking.
• Lifting and Carrying: Ability to lift and transport membership materials, brochures, and files up to 20 pounds.
• Mobility: Occasional walking or movement within the store to gather materials from service desks or distribute membership-related items.
• Vision and Dexterity: Ability to read and input data accurately; fine motor skills for handling membership materials and paperwork.

Benefits at the Co-op

• Up to 25% staff discount & access to wholesale orders 
• Great medical/dental/vision and supplemental insurance options
• 401(k) w/match
• Paid time off
• Pay on Demand 
• Potential year-end bonus 
• Access to employee assistance program

Equal Opportunity Statement

The Community Food Co-op is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Important Disclaimer 

Employees are expected to act in the best interest of the Co-op, even if doing so requires actions or responsibilities not listed in the above job description. The above statements are intended to describe the general nature and level of work being performed by those assigned to this job. They are not intended to be an exhaustive list of all duties and responsibilities required of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Other duties may be assigned which are not considered essential and may not be listed here.