Membership Sales Associate

This position is responsible for serving members and guests, maintaining member service control, answering the telephone, answering member questions, and performing various clerical duties.

• Greet and engage prospective members in a warm, professional manner, creating a welcoming environment that reflects YMCA values.
• Actively promotes YMCA memberships and programs by clearly communicating benefits and value to prospective members.
• Follow up consistently with individuals who have expressed interest in joining—via phone, email, or in-person—to answer questions, overcome objections, and encourage sign-up.
• Maintain a list of prospective leads, track communication, and work to close sales in a timely manner.
• Conduct informative facility tours designed to highlight program offerings and address the specific needs and interests of each visitor.
• Utilize sales techniques to build value, address concerns, and convert inquiries into memberships.
• Answer phone and in-person inquiries professionally, ensuring potential members receive accurate information about membership options, pricing, and program details.
• Serve as a key contact point between potential members and program supervisors to ensure follow-through and strong onboarding experiences.
• Process membership and program sign-ups accurately and efficiently, ensuring all data is entered correctly into the system.
• Handle all financial transactions with integrity, preparing accurate end-of-shift reports and deposits.
• Track membership sales and follow-up efforts using internal systems or lead tracking tools.
• Assist with check-in and access control for members and guests.
• Support overall facility operations, including opening and closing duties and maintaining a clean, welcoming lobby/lounge space.
• Help address and resolve member concerns, ensuring a positive and professional experience.

Qualifications:

• Excellent verbal and communication skills
• Successfully complete State of Florida Criminal History Background Check requirements as well as meet the Association’s policies on background screening
• One to two years prior customer service experience
• Professional appearance and behavior
• Able to prioritize and meet deadlines
• Able to maintain confidentiality
• Positive attitude
• Must be a self-starter, with high energy and a positive attitude
• Adhere to drug/alcohol/smoke free workplace policy

CERTIFICATIONS AND TRAINING REQUIREMENTS:

• CPR and First Aid Certifications required
• Completion of YMCA of the USA Child Abuse and Neglect class
• Completion of the YMCA’s Blood Borne Pathogens training
• Staff Safety Requirements/Cleaning Protocols
• Additional training classes as recommended by Supervisor

WORK ENVIRONMENT & PHYSICAL DEMANDS:

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
• While performing the duties of this job, the employee is regularly required to perform a broad range of activities. Requires full range of motion, including manual and finger dexterity and hand and eye coordination. Requires corrected vision, speech, and hearing to normal range, or special accommodations made of sufficient nature for completion of assigned tasks.
• Ability to lift 30 pounds

This job description is not designed to cover or contain a comprehensive listing of all activities, duties, or responsibilities that may be required of the employee. Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice.

YMCA of Southwest Florida has reviewed this job description to ensure that essential functions and basic duties have been included. It is intended to provide guidelines for job expectations and the employee's ability to perform the position described. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills, and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate. This document does not represent a contract of employment, and YMCA of Southwest Florida reserves the right to change this job description and/or assign tasks for the employee to perform, as the YMCA of Southwest Florida may deem appropriate.