Mental Health Receptionist

Description

Position: Mental Health Receptionist

Direct Supervisor: Assistant Client Services Manager

Job Function

The Mental Health Receptionist plays an integral role within the overall clinic. They serve as the point person for many patient and staff concerns related to scheduling, billing, and customer service. As such, they are uniquely situated to set the cultural tone of each site. The position functions as a receptionist, and their primary role involves administrative support. This is a non-exempt, hourly position.

Key Responsibilities

The Mental Health Receptionist will provide support in the following areas:

Leadership & Development

• Reflects the clinic’s mission and values in professional style & personal actions
• Applies strategic thinking for role; anticipates and/or identifies problems and opportunities
• Collaboratively working with ACSM (Assistant Client Services Manager) to carry out development and strategic goals
• Deliver an exceptional customer service experience to patients, families, and other customers through consistently demonstrating Lorenz Clinic values
• Monitor and report site needs and repairs
• Act individually and with others to meet each patient’s needs
• Effectively carry out operational procedures as outlined in the support staff Operation’s Manual
• Provides insight to ACSM regarding process improvement
• Tasks as assigned in opening new clinic space (assisting in carrying out marketing plan, delivery coordination, etc.)

Administrative

• Preparing new patient paperwork
• Organizing patient paperwork (e.g., copying, faxing, filing, etc.)
• Keeping supply inventory and purchasing supplies as needed
• Maintains clean and friendly environment of the reception, lobby, and offices
• Monitoring vendor services (e.g., water levels, shred box, etc.)
• Sending, receiving, and distributing correspondence as directed (e.g., mail, faxes, etc.)
• Maintain a working knowledge of health care plan requirements and health plan networks
• Taking credit card payments and other payments
• Represent Lorenz Clinic values as first impression to all clinic visitors

Patient Coordination

• Answering general and new patient calls
• Scheduling new and existing patients
• Maintaining clinic schedules as requested
• Patient check-in
• Handling of sensitive and confidential information
• Collections calls to delinquent accounts
• Offering clients refreshments
• Scoring and filing outcomes measures with Department of Health
• Put patient first at every opportunity
• Listen to understand each patient
• Show concern for each patient

Staff Support

• Triage clinical staff questions related to policies and procedures
• Prepare and implement onboarding procedures for new hires, as assigned
• Maintain proficiency in utilizing the clinic’s Electronic Health Records (EHR) system
• Other duties as assigned by the ACSM or Director of Client Experience

Clinic Wide Support

• Work collaboratively with other Mental Health Receptionists to fill in when/where needed
• Use of own transportation for clinic errands (pick up site supplies, transport mail, etc.)
• Attend meetings, trainings, or assist in clinic conferences outside of assigned site or regular working hours
• Flexibility to change hours or work remotely based on clinic needs

Requirements

Qualifications

• High School Diploma or GED
• Bachelor's Degree in Psychology, Social Work, Accounting, Finance, Leadership, or similar field
• (strongly preferred)
• Clean criminal background as required by law

Requirements

• At least 1 year of experience in medical reception, medical administrative support
• Overt commitment to social justice
• Excellent written and verbal communication skills
• Self-motivated and self-starting work style
• Ability to initiate and maintain self-organizational systems to ensure job tasks are completed as expected (e.g., calendar of tasks/responsibilities, etc.)
• Perfect interpersonal boundaries
• Trustworthiness in handling sensitive information (with special preference given to candidates with HIPAA compliance knowledge and training)