MetroMarket Operations Assistant Lead

Description

Position Summary:

The MetroMarket Operations Assistant Lead will be a vital member of the MetroMarket sales team, responsible for managing on-site programming, the cash register on market days, staff management on-site and at warehouse, and providing excellent service to customers of the MetroMarket.

Essential Functions:

- MetroMarket Program

• Work with the MetroMarket Pricing and Procurement Assistant Lead to select appropriate items and ensure key products are in stock.
• Assist the team with loading and unloading products on and off any MetroMarket vehicle.
• Work with the Metromarket Lead to plan for voucher usage and processing.
• Work with the MetroMarket Pricing and Procurement Assistant Lead to ensure enough products are available for the influx of customers using vouchers.

- Team Management

• Serve as the site lead on the vehicle route.
• Manage drivers, operations associates, and volunteers at each location ensuring processes are followed and issues are addressed.
• Ensure all MetroMarket staff and volunteers deliver excellent customer service to all community members, and an attractive and safe retail environment is maintained.
• Work with MetroMarket Lead to address and improve the onsite programing experience 

- Quality Control

• Ensure the highest levels of quality control, which includes being sure that all foods are fresh, safe, and visually appealing.
• Ensure that the MetroMarket vehicle and its surroundings are clean and free of debris at each site.

- Cash Management

• Oversee accounting of cash generated at POS working with the MetroMarket Lead.
• Ensure that all registers are accurately reconciled daily.
• Collect all money and necessary reports for all registers and send to accounting daily as needed. 

- Operate any MetroMarket vehicles appliances such as refrigeration systems and diesel generators.

- Provide feedback for monthly and weekly reporting of sales and overall site performance at meetings and as needed.

- Attend weekly leadership meeting to communicate and improve the community and employee experience.

Requirements

Education and/or Experience:

• 3+ years of supervision or management experience within retail; grocery retail a plus. 
• Experience working with a multicultural workforce.

Knowledge, Skills and Abilities:

• Ability to work independently as well as with a team.
• Strong ability to manage time efficiently. 
• Proven ability to meet deadlines.
• Excellent customer service skills.
• Ability to learn processes quickly.
• Ability to work and communicate with diverse populations.
• Knowledgeable working with Microsoft Office.
• Ability to establish positive interpersonal relationships with colleagues and customers.
• Must be an effective team member and maintain a professional demeanor with the ability to listen to others.
• Knowledgeable about nutrition and cooking a plus.

Special Requirements:

• Must have valid driver’s license.
• Must have Hep A vaccination or willingness to obtain vaccination prior to start date.
• Familiar with Trauma Informed Principles.
• Willingness to drive transit vans for food deliveries within the St. Louis area.
• Willingness to assist with other OFS duties as required or as assigned.

Working Conditions and Physical Demands:

• The job is also very physically active
• Ability to stand for the majority of an 8-10 hour shift 
• Ability to stand for up to two hours at a time and lift 40 pounds.
• Must be available for work 6am-7pm M-F and occasional Saturdays.