MM Guest Relations Specialist

Description

Job Duties and Responsibilities 

•  Key holder in support of opening and closing 
• Oversee the daily operations of the business with guidance from the Guest Relations Manager
• Opening register as well as closing register
• Securing the cash bag and properly making sure funds are accurate as well as returning at the end of the day with daily deposit to Butterfly Wonderland cash room
• Operating and maintaining both Mirror Maze and Laser Maze attractions with care and accountability to all of its equipment and conditions
• Coordinate the ability to resolve guest and staff issues
• Re-stock merchandise and other all sellable products
• Daily respond to voicemails
• Turn on all audio and lighting related to daily operations
• All music is projected into the courtyard daily weather permitting
• Housekeeping is maintained daily, washrooms, windows, floors, stockroom
• All garbage is maintained and thrown out daily
• Arming and disarming alarm system
• Be fully aware of all Galaxy selling process’ for all AZB venues
• Ability to handle an incident report and the emergency policies concerning an employee or guest
• Enforcing and adhering to all safety policies
• Work concessions in courtyard selling of product and materials as assigned
• Assist BW/OM lead and GR Manager with any parties and group events
• Other duties as assigned

Facilities 

• Clean facilities on a daily basis such as bathrooms and windows, vacuuming, dusting and throwing trash
• Making sure the Laser Maze is cleaned daily as well as calibrated as needed
• Ensuring the Mirror Maze is swept and mopped routinely as well as wiping mirrors as needed
• Checking of patio area and cleaning routinely
• Maintaining a high standard of cleanliness
• Reporting to Facilities any damages or repairs needing attention
• Basic facilities functions and or repairs

Requirements

PHYSICAL AND MEDICAL REQUIREMENTS:

• Ability to use hands to finger, handle, or feel; and reach with hands and arms.
• Ability to stand for long periods of time, as well as walk.
• Ability to balance, stoop, kneel, crouch, climb stairs, or crawl.
• No impairment of sight, smell, hearing, touch, balance and agility of movement which might interfere with ability to work.
• Specific vision requirement for this job include close vision, color vision, depth perception, and the ability to focus.
• Must be able to take directional cues directly or indirectly.
• Ability to work in an environment that is loud at times.
• Successful completion of a pre-employment drug testing and background investigation.
• Allergies to plants or animals which may interfere with ability to work must be controlled by medication or protective equipment.
• Must be able to push/pull up to 50 pounds.

MINIMUM QUALIFICATIONS: 

• Ability to provide knowledge of important information about Laser + Mirror Maze including hours, directions, prices, special events policies and procedures.
• Must be able to work flexible hours including weekends and holidays to meet the needs of the business
• Have knowledge of company products along with the willingness to learn
• Excellent customer service skills
• Excellent verbal and written communication skills with the ability to communicate clearly and effectively in all situations
• Be a fast learner, cheerful, and possess a positive attitude
• Previous experience in a retail/service environment
• Knowledge of POS computer systems, a plus
• A commitment to service excellence and customer satisfaction
• A strong team player yet still able to work independently with minimal supervision
• Excellent communication skills, exceptional organizational ability, high attention to detail, and ability to multi-task

Must exemplify core fundamentals of the Employee Promise, which states: 

• I am empowered to take ownership of any opportunity to exceed expectations.  
• I anticipate guest needs and pay attention to the details. 
• I treat all internal and external customers with respect.  
• I am on stage! (Smile)  
• I have an attitude of gratitude.  
• I get it right the first time. 
• I display actions that are moral and ethical. 
• I always provide alternative solutions.  
• I am committed to learning every aspect of our product and services.  
• I use the 10/5 rule, 10 feet I acknowledge my guest’s presence with a smile and at 5 feet. I greet them with a courteous word.                   
• I use name recognition at every opportunity  
• I take personal responsibility for our surroundings.  
• I am accountable for my tools and resources.  
• I value the contribution of every team member. 

We believe a culture built on inclusion and diversity becomes the driving force for our success. We believe our team members bring varied thoughts and ideas from their personal life experiences and cultural backgrounds making us innovative and forward-thinking.