Department: Support/Member Services
Reports to: Director of Administration
Salary: $17.00 to $20.00 hourly
Tenure/Time Base: Permanent, Non-Exempt/Part-Time
Position Purpose: Perform a variety of limited transactional duties to serve members by receiving and disbursing funds with a high degree of accuracy. This position is responsible for processing routine financial transactions, maintaining accurate records, and delivering exceptional service in accordance with credit union policies and procedures. The MSR I / Floater will also assist with opening new accounts and will rotate between branches as needed to ensure consistent service coverage, especially during peak hours, staff absences, or breaks.
Job Responsibilities
- Greet and welcome Members to the credit union in a courteous, professional, and timely manner.
- Answer phones, emails, and follow-up on voicemails.
- Assist new Members in opening Memberships and accurately collecting all BSA/CIP required documents.
- Build relationships and enhance Member experience, respond to Member requests in a friendly, helpful, and positive manner.
- Process transactions in a prompt, efficient, confidential, and accurate manner.
- Receive share drafts/checks and cash for deposit into accounts, verify amounts, examine share drafts, checks for proper endorsement, and accurately enter deposits into computer records and core system.
- Process withdrawals from accounts and/or share draft/check cashing, verify amounts, and enter withdrawals into the system accurately. Cash share drafts/checks from a variety of accounts upon proper verification according to credit union policies and procedures.
- Receive mortgage, consumer loan, and other payments and ensure the payments match balances due. Enter payments into computer/core system.
- Assist with mail or email transactions when available.
- Place holds on accounts for uncollected funds.
- Issue monetary instruments such as money orders, cashier’s checks, and open CDs.
- Maintain an up-to-date comprehensive knowledge on all credit union products, services, and policies that are handled or promoted by tellers. Maintain an up-to-date and comprehensive knowledge of all related policies and procedures, rules, laws, and regulations for the teller area, including robbery procedures, CIP and BSA.
- Promote, explain, and cross-sell other credit union services such as consumer and mortgage loans, IRAs, certificates, debit and credit cards, on-line/mobile banking, cashier’s checks, and money orders.
- Count, check, and package coins and currency.
- Balance cash drawer at the end of the shift and compare total amounts to computer-generated balance sheet. Research and resolve discrepancies. Report any discrepancies to the supervisor, as necessary.
- Ensure that the teller station is properly stocked with forms, supplies, brochures, etc.
- Report malfunctions of teller computers and other equipment used at the teller stations.
- Serve as a floater between designated branch locations, offering operational and service support wherever assigned to maintain continuity in member experience.
Skills and Experience
- Bilingual or multilingual skills preferred; proficiency in English is required. Ability to communicate in Spanish and/or Armenian is highly desirable.
- Prior experience working in a financial institution or credit union environment is preferred.
- Familiarity with Jack Henry Symitar or similar core banking systems is strongly preferred.
- Strong attention to detail, accuracy, and ability to handle cash and member information securely.
- Excellent communication, problem-solving, and interpersonal skills.
- Ability to adapt to a fast-paced environment and provide outstanding member service across multiple branch locations.
Careers
Universal City Studios Credit Union (UCSCU) is a full-service financial institution that has been serving the entertainment community and its members since 1927. Unlike banks, which are owned by stockholders, Universal City Studios Credit Union (UCSCU) is cooperatively owned by its members. So, while banks generate profits, we are not-for-profit and operate to serve the best interests of our member-owners. That means Members benefit through excellent member service, higher yields on your savings, lower rates on your loans, lower fees, and many no-fee services.
Universal City Studios Credit Union (UCSCU) is a primary financial resource for diverse people involved in the entertainment and related industries, providing economic access and growth opportunities as an alternative to other "banking" channels, distinct in character, and providing our members with more control and options in their lives. We have a familiar and respected brand, and we have a great reputation with our members for excellent customer service. We provide a core of financial products our membership desires, including mortgages.
Salary :
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