• This is a United Steelworkers represented position.
• Must have a Commitment to fostering a workplace culture of equity and inclusion.

Responsibilities:

• Cheerfully answer and direct phone calls, answer questions, and provide site-specific information
• Process reservations for exhibition admission, tour tickets, public programs, and special events
• Effectively engage visitors in the Museum Store, assist with their merchandise selections and actively suggest the pairing of other items to maximize sales
• Actively promote and sell memberships and participate in achieving membership selling goals and promote current and upcoming site-wide events and programs
• Welcome and orient visitors to the site while maintaining excellent customer service
• Open and close admissions and store registers and assist in the daily operations of the Visitor Center
• Handle cash, credit card, and special transactions quickly and efficiently
• Maintain a working knowledge of various aspects of the point of sale (POS) system; troubleshoot hardware and ticketing software; maintain comfort in responding to various situations that may arise
• Maintain overall Visitor Center appearance and ensure that merchandise displays are always fresh and clean by daily re-stocking and dusting the shelves, cabinetry, and product
• Other related duties as assigned

Qualifications:

• Possess excellent interpersonal and customer service skills with the ability to communicate effectively with visitors and staff – both in person and over the phone
• Prior retail sales and cash handling required, and competency with Point of Sale or reservation systems preferred
• Self-motivated, adaptable, and accepting of challenges; strong problem-solving skills
• Exceptional organizational skills with attention to detail
• Ability to handle a variety of responsibilities under pressure
• A commitment to fostering a workplace culture of diversity and inclusion; commitment to creating an engaging, exemplary visitor experience
• Ability to safely lift up to 25 pounds unassisted, move around the site, and stand for extended periods of time
• Clearance of a background check