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Neighbors Helping Neighbors Program Coordinator

salary Salary :

$22.6 - 31.6 hourly

Job Description - Neighbors Helping Neighbors Program Coordinator


Family Service Rochester is seeking a Part-time Program Coordinator to join our Aging Services Team. As our Program Coordinator you will coordinate our Neighbors Helping Neighbors Household Helpers program, ensuring that employees and volunteers are thoughtfully matched with service recipients. By aligning team members with individuals based on their unique service plans, this position guarantees personalized, professional, high-quality housekeeping services. It’s more than coordination-it’s about making a meaningful difference in people’s lives.
As our Program Coordinator you will: 
  • Facilitate the hiring process, including candidate selection and interviewing.
  • Coordinate payroll and expense management for Household Helpers as well as manage employee performance.
  • Ensure that employees are adequately trained to deliver services in an effective and efficient manner.
  • Respond to requests for information from clients and referral sources in a clear and timely manner.
  • Maintain data privacy in accordance with HIPAA and other appropriate law and organizational practices.
  • Participate as requested to assist in the development, submission, and ongoing reporting for various funding and grant proposals.
  • Play a key role in efforts to expand the housekeeping program to meet growing demand, with the goal of transitioning the position to full-time.
Our ideal candidate holds an associate’s degree in human services or administrative support and two (2) years of relevant experience or four (4) years of relevant experience in lieu of degree. Must possess working knowledge of MS Office, have highly developed organizational and analytical skills as well as the ability to work with minimal supervision to manage large volumes of complex and confidential information. Must be detail oriented, flexible with changing priorities in a fast-paced environment. Must be self-motivated and have excelled follow-through.

FSR offers a collaborative and safe work environment where all identities are welcomed and valued. You can expect agency-lead continuous improvement in understanding our own privileges and how that may impact our work with others. 

FSR offers a competitive compensation program along with continuing education and professional development opportunities. We are a Public Service Loan Forgiveness organization. We provide EAP resources, including 8 free mental health therapy sessions for each employee and their family members, we offer flexible scheduling to meet individual employee and family needs. We offer a culture of learning, listening and growth where employees regularly meet with senior leadership to provide ideas and feedback.

At Family Service Rochester (FSR) we believe that our employees are our greatest asset. We are guided by our values in where we believe that everyone needs to be understood, and that partnership is a process. We believe that everyone desires respect and that partners share power. We believe that everyone has strengths and that judgements can wait. If you share in our values and desire to listen to what people need and together build better lives, we have an opportunity for you
 
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