Night Auditor

Position Overview:

As Audit, you will be the first point of contact for our guests, ensuring they receive a warm welcome and exceptional service throughout their stay. You will play a crucial role in creating a positive and memorable experience for every guest, assisting them with their needs, and ensuring smooth internal operations.

Responsibilities

• Perform all check-in and check-out tasks


• Manage online and phone reservations


• Inform customers about payment methods and verify credit card data


• Register guests collecting necessary information


• Welcome guests upon their arrival and assign rooms


• Provide information about our hotel, available rooms, rates and amenities


• Respond to clients’ complaints in a timely and professional manner


• Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs


• Inspect rooms and common areas, and enforce rules


• Ensure quiet hours are enforced


• Assist all guest inquiries or maintenance issues that may arise overnight


• Confirm group reservations and arrange personalized services


• Upsell additional facilities and services, when appropriate


• Maintain updated records of bookings and payments


• Cross-train other departments including breakfast and laundry


• Assist managers with daily duties


• Support your team


• Work to ensure every stay is a GREAT stay!

Qualifications:

• Excellent communication and interpersonal skills.


• Customer-focused with a passion for providing exceptional service.


• Strong problem-solving abilities and attention to detail.


• Organizational skills.


• Desire to learn and grow.


• Ability to work in a fast-paced environment.


• Flexible schedule, ability to work holidays, nights and weekends.


• Computer proficiency and experience with hotel management software is a plus.


• Previous hotel front desk or customer service experience preferred.

Benefits:

• Competitive pay.


• Employee discounts on hotel stays within the brand.


• Paid on-the-job training.


• Ongoing training and development opportunities.


• Opportunities for growth within the Hotel Industry.


• Friendly and supportive team environment.

How to Apply:

If you are a dedicated individual with a passion for hospitality and a commitment to excellence, we want to hear from you! To apply, please submit your resume and a cover letter detailing your relevant experience and why you are the ideal candidate for this position.

Be part of a team that values exceptional service and guest satisfaction. We look forward to welcoming you to our family!

Job Type: Part-time

Benefits:

• Employee discount


• Flexible schedule