Night Auditor - Part Time

Description

Are you the kind of person who runs toward the action, thrives in a fast-paced environment, and knows exactly how to make a guest’s day? Are you a front desk pro with a sixth sense for hospitality and a side hustle as the go-to fixer? If you’re nodding along — we want you on our team.

At Field Station, we’re not just providing a place to stay — we’re building a movement to get people outside more often. As part of the AutoCamp Hospitality Group, we’ve created a modern outdoor lodging brand that blends thoughtful design, killer service, and our shared love of adventure.

Field Station Joshua Tree  is seeking a Part Time Night Auditor to be responsible for front desk duties during the overnight shift and completing audit procedures on a nightly basis.  There is also potential to cover front desk duties during the day as well, so if you are interested in Full Time, let us know. 

Sound good? We’d love to hear from you.   Be sure to fill out the application and if you have a resume and a cover letter attach them too. 

Requirements

ESSENTIAL RESPONSIBILITIES INCLUDE, BUT NOT LIMITED TO:

• Greet and welcome guests by speaking in a warm, friendly and courteous manner.
• Support guests with registration and accommodation assignments, helping with special requests when needed and possible.
• Guide guests with check-ins/check-outs in an efficient and friendly manner, and in accordance to Autocamp’s policies.
• Collect and distributes messages for guests.
• Pre-register, block and take reservations; and when necessary future reservations following hotel rate structures, discounts, and sell strategies.
• Resolve guest complaints and assists with inquiries that relate to Autocamp’s services, events, directions, local attractions, etc.
• Assist in solving billing discrepancies.
• Perform cancellations according to procedures.
• Follow through and complete Supervisor’s checklist by end of shift.
• Ensure that all information pertinent to the desk or related areas is passed on to the following shift manager or supervisor.
• Attend department meetings.
• Perform any other duties as requested by Supervisor.

DESIRED SKILLS AND EXPERIENCE

•       Ability and Comfort in Working with Cloud Based Applications
•       Preferred: Knowledge of Google Suite products.
•       Preferred: Customer service background.

EDUCATIONAL REQUIREMENTS AND PREFERENCES

• No educational requirement.
• Preferred: College degree in hospitality, business administration or similar.

THE RIGHT PERSON WILL….

•       Strong Relational Skills
•       Thoroughness and an Attention to Detail
•       Excellent and Attentive Customer Service
•      Must be a MacGyver, and able to find solutions when issues arise.