Off Hours Coordinator

About Thoreau:
At Thoreau, we pride ourselves on providing exceptional client service and support, even during the most critical times. Join our team and be a part of a dynamic and responsive organization dedicated to excellence.

Position Overview:
We are seeking a dedicated and reliable Client Coordinator for a full-time/part time role, specializing in work order management. The ideal candidate will excel in managing client relationships, handling emergencies, and providing timely follow-ups to ensure continuous client satisfaction. This position requires exceptional organizational skills, effective communication, and the ability to work under tight deadlines.

Key Responsibilities:

Client Support:

• Provide immediate assistance to clients.


• Handle urgent client service requests and ensure prompt resolution of emergencies.


• Facilitate effective communication between clients and the Thoreau team during critical situations.

Client Relationship Management:

• Maintain and nurture client relationships, ensuring high levels of customer satisfaction.


• Act as a liaison between clients and technicians to ensure clear communication and efficient service delivery.

Workload Coordination:

• Ensure seamless coordination between clients and field technicians.


• Draft and submit accurate quotes for services requests.


• Assess and dispatch skilled technicians or subcontractors.


• Provide detailed status updates to keep clients informed.

• Administrative Duties:


• Create and manage reports, tracking unique bookings, system errors, and other relevant data.


• Ensure adherence to client procedural requirements.


• Handle project setup, vendor assignment, preparation of scopes/estimates, and review of work orders.


• Manage material procurement, data entry of purchase orders, invoicing, vendor compliance, and documentation.


• Source and manage vendor relationships.

• Other Responsibilities:


• Perform additional duties as assigned to support the team and clients.

Qualifications:

• Strong customer service and communication skills.


• Excellent organizational skills with the ability to prioritize and manage multiple tasks.


• Ability to thrive in a high-pressure, deadline-driven environment.


• Proficiency in computer applications and data management systems.

Industry

• Facilities Services

Employment Type

Full-time/Part Time Option Available

Afternoon, evening and weekend hours

Benefits:

•    401(k)


•   Health/Vision/Dental Insurance


•  Life Insurance


•  Paid time off