Office Assistant / Scheduler (Part-Time)

About Senior Helpers West Jacksonville:
Senior Helpers provides compassionate in-home care, helping seniors maintain independence in the comfort of their own homes. We are committed to a positive work environment, professional growth, and teamwork, making a meaningful difference in the lives of our clients and caregivers.

Position Summary:
We are seeking a dependable and organized Part-Time Office Assistant / Scheduler to support daily office operations. This role is responsible for managing schedules, assisting with caregiver onboarding, performing administrative tasks, and maintaining excellent communication with clients and staff. The position has regular hours 10:00 AM – 3:00 PM on Tuesday, Wednesday, and Thursday, and includes rotating weekend shifts and coverage of an on-call phone.

Key Responsibilities:

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  Manage caregiver schedules and coordinate coverage based on client care plans.

  
  


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  Respond professionally to office phone calls, emails, and inquiries.

  
  


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  Assist with caregiver onboarding and maintain accurate records in company software.

  
  


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  Track and audit timecards to ensure accurate hours.

  
  


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  Handle scheduling conflicts, emergencies, and last-minute changes efficiently.

  
  


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  Communicate schedule updates to clients, families, and caregivers.

  
  


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  Accept rotating weekend shifts and on-call duties as assigned.

  
  


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  Assist with general administrative tasks, including scanning, filing, and document tracking.

  
  


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  Collaborate with supervisors to address complaints, incidents, or client concerns.

  
  

Qualifications:

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  Minimum of six months of experience in a Customer Service role.

  
  


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  Industry experience preferred; 1 year as a CNA or HHA with home care experience strongly preferred.

  
  


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  Strong organizational skills, attention to detail, and ability to prioritize in a changing environment.

  
  


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  Proficiency in Microsoft Word, Excel, Outlook, and internet-based platforms; ability to learn new software quickly.

  
  


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  Excellent verbal communication skills, especially over the phone.

  
  


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  Ability to work independently and as part of a team.

  
  


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  Ability to lift up to 15 lbs.

  
  


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  Must have a reliable working vehicle, current driver’s license, and active auto insurance.

  
  


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  Must pass a criminal background check and drug test.

  
  

This position requires Level 2 background screening through Florida’s Care Provider Background Screening Clearinghouse. Learn more: https://info.flclearinghouse.com