Office Coordinator

Senior Helpers is currently seeking an Office Coordinator to work in their Racine office.

As a member of Senior Helpers Internal team, you will be at the forefront of our mission to provide compassionate care and improve the quality of life for our clients, their families and our employees. 

Senior Helpers is the nation's premier provider of in-home senior services ranging from specialized care for those with diseases, such as dementia, Alzheimer’s, and Parkinson's, to personal and companion care to help individuals looking for a little assistance with daily activities. Founded in 2002 with a vision to help seniors age with dignity despite age-related illnesses and mobility challenges, Senior Helpers has hundreds of franchised and owned businesses that have cared for tens of thousands of seniors. Senior Helpers' culture is based on strong core values, recognition of achievements and respect.

Want to be apart of our Senior Helpers family?? APPLY TODAY!!!

Primary Responsibilities (including, but not limited to):

• Answer all incoming calls to the office with professionalism and upbeat attitude.  Direct calls to appropriate staff member or take a message if they are unavailable and ensure all documentation is complete in our home care software.


• Under direct supervision Director of Operations and with input from other staff where appropriate, coordinate project activities for internal office staff


• Coordinate creation of caregiver bio postcards


• As directed, contact new clients when beginning the shifts for the first time to notify them of what caregiver will be providing services and provide them with a bio for that caregiver


• Utilize industry knowledge to provide the highest level of customer service and caregiver support


• Track and record in home care software all instances of assignment refusals, call-outs, late arrivals, early departures, incoming phone calls pertaining to caregivers/clients etc.


• Accept on-call duty averaging a one week period per month


• In the case of an emergency call out and shift coverage need, ability to work in the field with any client with the experience to cover all services provided

Qualifications:

• Must have reliable transportation


• Ability to communicate pleasantly and effectively with callers and internal staff.


• Team player, excellent verbal and communication skills, adaptable in different situations, possesses excellent client interaction skills.


• Familiar with a variety of the industry concepts, practices, and procedures. 


• Knowledge of general healthcare staffing requirements


• Team player, excellent verbal and communication skills, adaptable in different situations, possesses excellent client interaction skills, able to multi-task and work independently


• Must have experience using telephones with multiple lines, multi-task on several calls and maintain professionalism and patience with a fast-paced environment


• Excellent problem-solving abilities are a requirement, schedule conflicts are bound to arise that will require creative solutions


• Must have at least six months of direct caregiving experience including companion care, dementia care and personal care


• Preferred: Knowledge of Clear Care, Matrix, Tiger Connect, Axis Care software.

Keywords: Office assistant, receptionist, office staff, office manager, office personnel, office receptionist, health care office, home care office, home health office

Senior Helpers an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.