On Duty Manager at Hampshire Dome

Your Next Adventure Starts Here! Join Us!

The Hampshire Dome is New England's premiere indoor field facility offering the largest, tallest and most open indoor playing space!  We host a variety of athletic leagues, programs and special events! We are seeking a mature, responsible adult to join our team and oversee the facility, ensuring its smooth and efficient operation. 

Check us out at: https://www.hampshiredome.com/ 

Responsibilities: 

• Manage daily operations and verify all areas of the facility operate smoothly.
• Support and coordinate with staff to ensure high performance and adherence to company policies. 
• Provide direction and resolve any operational issues that arise during the shift. 
• Address and resolve customer inquiries, complaints, and issues in a professional and timely manner.
• Ensure a high standard of customer service is maintained throughout the facility. 
• Conduct regular inspections of the facility to ensure security, cleanliness and address potential hazards.
• Manage cash handling and financial transactions accurately. 
• Maintain detailed records of Dome pressure and temperature. 
• Provide feedback and suggestions for improving operational processes. 

• Greet, welcome and check guests into the facility. 
• Ability to respond, remain calm and react quickly in emergency situations.
• Red Cross Certifications for First Aid/CPR/AED (can be provided). 
• Possess strong conflict resolution, communication and customer service skills. 
• Capability to assist in concession sales as needed. 
• Proficiency in basic computer use and cash handling skills. 
• Capable of moving goals, nets, golf stands, and other equipment as required. 
• Must be able to lift up to 50 lbs. on occasion; easily walk throughout the facility and work in an air-pressurized environment. 
• Scheduled shifts: Wednesdays from 8:30 am - 1 pm and Sundays from 10 am - 2 pm. Assistance with events as required.