One Card Office Assistant

Campus Enterprises Mission: Campus Enterprises is NC State University’s division of retail and hospitality organizations — NC State Dining, NC State Stores, Lonnie Poole Golf Course, NC State Student Centers (Witherspoon and Talley), and the One Card Office. Each department is dedicated to providing service excellence, value, and enrichment of the student experience in support of academic success.

Purpose: Provide vital support to Campus Enterprises and NC State Dining by providing an excellent dining experience for all guests.

Job Title: Office Assistant, Tier 1 - $11
In addition, eligible students will receive longevity raises based on years of service within Campus Enterprises

Location: Wolfpack One Card Office, Talley Student Union

Work Schedule: Shift work; 8-20 hours per week between 8 am and 5 pm Monday through Friday (Some weekends required)
Work-Study Eligible

Campus Enterprises Expectations: As student employees with Campus Enterprises, we expect you to be professional and present for your shifts. This includes, but is not limited to:

• Arriving early for shifts
• Having on a complete uniform
• Clocking in and clocking out in a timely fashion
• Cell phones are only used at appropriate times
• Prioritize the client
• Finish all duties before taking a break

Essential functions and responsibilities include, but are not limited to:

• Answer walk-in and phone inquiries regarding One Card accounts, meal plans, All-Campus options, etc.
• Properly execute daily login, setup, and shutdown procedures of the ID card station(s)
• Communicate effectively with supervisor(s), customers, and peers
• Maintain a high level of professionalism and a clean work environment at all times
• Work on special projects assigned by the Wolfpack One office support staff
• Remain in compliance with the Wolfpack One Card
• Operate equipment and troubleshoot for quick repairs and supply replacement
• Prepare appropriate ID cards that correspond with classification types and departments
• Perform batch printing for various ID production tasks
• Ability to operate a Micros cash register
• Remain in compliance with Wolfpack One Card student employee policies and expectations at all times

Essential Qualifications

• Current NC State University student with a flexible schedule
• Demonstrate excellent customer service skills
• Ability to work with a team to serve a diverse population
• Basic knowledge of the NC State campus and the location of buildings
• Elevated oral and written communication skills
• Must attend mandatory staff meetings, student employee orientation, and training sessions
• Ability to lift to 40 pounds

Learn, Grow, and Earn More

• Gain experience, grow your skills, and get promoted
• Earn annual raises
• Connect with other students beyond the classroom
• Stand out to future employers
• Build strong relationships with supervisors who can serve as references

NC State University is an equal opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, gender identity, age, sexual orientation, genetic information, status as an individual with a disability, or status as a protected veteran.

Persons with disabilities requesting accommodations in the application and interview process, please call 919.515.3148 or send an email to [email protected].

NC State uses E-Verify to confirm employment eligibility of all newly hired employees. Visit the E-Verify website to learn more about E-Verify, including your rights and responsibilities.