Operations Coordinator (Part-time)

Location: Matthews, NC (must reside in metro Charlotte, NC area)

Hours: 15-20 hours per week

Status: Non-exempt

About The Role

The Operations Coordinator supports the daily functions of Proverbs 31 Ministries' Customer Experience and Operations department by helping manage e-commerce, inventory, customer service, and event logistics. This role contributes to the overall mission by ensuring ministry resources are delivered efficiently and accurately, while providing excellent support to both internal teams and external customers.

What You'll Do

• Assist with updating product descriptions, creating collections, uploading digital content and other various tasks within the Proverbs 31 e-commerce platform. 


• Ensure accuracy of product and customer data within the e-commerce platform.


• Monitor the daily fulfillment report to help ensure timely order processing.


• Assist with inventory tracking and completing other tasks within the inventory management system. 


• Process orders for internal and external stakeholders, including giveaway/shipping requests, and the fulfillment of resources offered during Gift of Any Amount campaigns. 


• Manage the fulfillment of resource donation requests from customers. 


• Coordinate logistics for events, including placing orders, scheduling deliveries, setting up products in the events e-commerce system, and configuring POS devices as needed.


• Manage timelines and tasks related to bookstore deliverables, product development, and event resources.


• Create and maintain departmental reports and operational support documentation. 


• Collaborate with the Sr. Operations Specialist on special projects as assigned. 


• Cross-train within the department to provide flexible support across operational needs. 


• Ensure high customer service standards by regularly reviewing system processes and making improvements based on trends, feedback, and industry best practices.


• Respond to customer service inquiries across departments through various means of communication, including P31’s ticketing system, chat, and phone support. 


• Communicate with customers as needed regarding orders, discounts, and issues related to the online bookstore. 
  

What You'll Bring

• Personal belief in the mission of Proverbs 31 Ministries.


• Minimum of 2 years combined business and/or project-based work experience, from inception to completion. 


• Excellent oral and written communication skills to effectively interact with internal and external stakeholders


• Strong organizational and project management skills. 


• A strong commitment to delivering excellent customer service.


• Detail-oriented with the ability to problem-solve independently.


• Proficiency in Microsoft Office or Google Suite. 


• Ability to multitask and manage timelines across multiple projects.


• Ability to be flexible and adapt quickly to changing priorities and customer needs.


• Successful candidates must be highly motivated, proactive, have a positive attitude, and exhibit a strong work ethic.

Physical Requirements 

• Occasional light lifting (up to 20 lbs)


• Occasional travel or on-site event support may be required

Benefits Offered

• 401(k) with company matching


• Employee Assistance Program


• Paid time off on a prorated basis


• 14 paid holidays on a prorated basis


• 1 Wellness day


• Paid Parental Leave


• Extended Sick Leave


• Volunteer time off


• Discount on company resources


• Work-life harmony
  

Proverbs 31 Ministries is a non-denominational, non-profit Christian ministry that seeks to lead women into a personal relationship with Christ. With Proverbs 31:10-31 as a guide, Proverbs 31 Ministries reaches women in the middle of their busy days through free devotions, daily radio messages, speaking events, conferences, resources, online Bible studies, and training in the call to write, speak and lead others. We are real women offering real-life solutions to those striving to maintain life's balance, in spite of today's hectic pace and cultural pull away from godly principles. Wherever a woman may be on her spiritual journey, Proverbs 31 Ministries exists to be a trusted friend who understands the challenges she faces, walks by her side, encouraging her as she walks toward the heart of God.