Operations Lead Part-Time

We are seeking an experienced and motivated Part-Time Community Operations Lead to support the day-to-day operations and performance of a conventional multifamily community. This role is responsible for assisting with property operations, resident satisfaction, occupancy goals, and overall community performance.

The ideal candidate is organized, customer-service focused, financially aware, and experienced in multifamily housing operations.

What You’ll Do

Team & Operations Support

• Support daily onsite operations and help maintain an organized, professional community environment
• Assist with training, coaching, and supporting onsite team members
• Help ensure company policies and operational standards are consistently followed

Leasing & Resident Relations

• Maintain knowledge of the property, competitors, and local market conditions
• Conduct community tours and assist with leasing and move-in processes
• Support marketing and leasing efforts to maximize occupancy
• Assist with resident retention and follow-up communication
• Provide excellent customer service and timely issue resolution

Financial & Administrative Support

• Assist with rent collection processes and resident account follow-up
• Help monitor expenses, vendor coordination, and operational efficiency
• Support budget tracking, reporting, and general administrative tasks
• Ensure reports and documentation are completed accurately and on time

Property Oversight

• Monitor service request completion and maintenance responsiveness
• Conduct routine apartment inspections and community walks
• Help maintain the overall appearance and cleanliness of the property
• Communicate operational concerns, incidents, or risks appropriately

What You’ll Need

• High school diploma or equivalent required; college degree preferred
• 2–4+ years of multifamily, leasing, or property operations experience preferred
• Strong customer service, communication, and organizational skills
• Ability to multitask and work independently in a fast-paced environment
• Basic understanding of financial reporting and property operations
• Experience with property management software; Entrata experience preferred
• Ability to work onsite during scheduled part-time hours

Schedule

• Part-time onsite position
• Flexible scheduling based on property needs
• Some weekend availability may be required

What You’ll Get:

• Commission-eligible role
• Housing discounts (varies by community)
• 401(k) match
• Growth and leadership development opportunities
• Wellness programs and team competitions
• Additional rewards and recognition

*The anticipated pay range for this role is $25.00 - $28.00 per hour, with final compensation determined based on experience, skills, and internal equity.