Operations Manager - Night Shift

The base salary range for this position is $87,500 - $96,500 per year. The base salary offered may vary depending on location, job-related knowledge, skills, and experience. Restricted stock units will be provided as part of the compensation package.

Night Shift - Sun-Wed 5P-3:30A

We are Wayfair; we deliver a best-in-class customer experience in the furniture and home space because of people like you, who are driven, determined, collaborative, and thrive in a fast-paced environment. In order to maintain our high level of delivery standards and meet our customer’s needs, the Wayfair Distribution team plays a key role in improving customer satisfaction and driving repeat business. We’ve been busy building a best-in-class logistics network that allows us to delight customers by speeding up deliveries, adding services, and reducing damage using our own physical, asset-based warehouses. We are looking for talented hard-working individuals to join our growing team – your professional home awaits you at Wayfair!

What You’ll Do

• The Warehouse Manager will collaborate with our Supervisor team to solve immediate day-to-day operational issues.


• Develop robust, trusting relationships with key stakeholders and senior leadership, and identify opportunities to improve the Warehousing productivity. You’ll command a strong senior presence, and build a team of high performing Supervisors.


• Monitor and drive key service level metrics for fulfillment to ensure that we are providing excellent customer experience and delivering on our promise.


• Support operational strategy and innovation to drive business goals for revenue, operational performance, and profitability.


• Manage, coach, develop team of Operations Supervisors.


• Manage multiple priorities in a face-paced environment with effective communication and thorough follow through.


• Establish sound process improvement initiatives that drive year over year improvement, as well as streamline and optimize day-to-day operations.

What You’ll Need

• Bachelor Degree or equivalent work and/or military experience.


• 5+ years of operations management experience.


• Strong administrative, organizational, managerial and communication skills.


• Analytical ability necessary to gather and interpret data, and develop, recommend, implement solutions


• Able to work collaboratively across functions and synthesize multiple points of view into a streamlined action plan. Able to effectively drive results in a fast-paced and rapidly growing company. 


• Senior presence with thoughtful, articulate communication style. Adept at communicating up and down and at pivoting approach depending on the audience’s needs.


• Familiarity with Excel and SQL are a plus.