Ophthalmic Receptionist

Our Culture: Why work with us? 

Our most valuable resource is our people. Our culture is filled with people who are mission driven, passionate, and want to be of service to others. There is a dedication to one another that is palpable. We believe in rewarding our employees with an excellent benefit package including sign-bonuses, career pathways for advancement, paid vacation and sick days and the chance to help the people of Western Massachusetts thrive! 

Our Mission: 

Our mission is to create access to high quality integrated health care and promote well-being for individuals, families, and our communities. As a Federally Qualified Health Center with a focus on integrated, primary care, we believe that every human has the right to access whole health. We have locations in Amherst, Huntington, and Worthington, as well as a school-based health center at Gateway Regional Middle/High School and a Community Center in Huntington. 

A day in the life of this role: 

In this highly visible role, the Ophthalmic Receptionist will serve as the first point of contact for patients and visitors in the Optometry Department. The receptionist manages front desk operations, appointment scheduling, patient registration, and coordination of prescription eyewear orders using optical vendor systems. This role supports optical services by assisting patients with frame selection, entering and tracking eyeglass orders, and ensuring timely delivery and communication with patients regarding their eyewear. 

What's in it for you: 

Teamwork: Your commendable, independent work ethic will earn you recognition and appreciation, and you will also be celebrated as a cooperative and respectful team player. 

Growth: You will be encouraged and supported to increase your skillset, knowledge and understanding of how providing access assists in providing high quality, integrated health to all our patients. 

Impact: In this position you can directly impact the whole health of your friends, neighbors, and community members. 

Benefits: Health insurance effective on day 1 of employment, dental and vision insurances effective the 1st of the month following your start date, paid vacation, holiday time, personal time and sick time, retirement fund with employer match, Career Pathways opportunities and much more! 

 What we need from you: 

• High school diploma or equivalent 
• Experience in a Medical or Optometry office preferred 
• Computer experience/ skills required; Epic EMR experience preferred 
• Customer service skills 
• Ability to maintain strict confidentiality of patient information in accordance with HIPAA   

Competencies and Attributes: 

• You are trustworthy, responsible, independent, take ownership and deliver results. 
• You have unquestionable integrity, credibility, and character. You have demonstrated high moral and ethical behavior. 
• You are willing to embrace challenges, and you are comfortable with uncertainty. 
• Commitment to working with diverse populations as well as a commitment to the health of our communities. 
• Human-centered, strength-based approach to working with colleagues and clients. 

Location: Huntington, MA

Hours: Part-Time, 25 hours/ week 

Typical Schedule:

Mon: 10-3

Tue: 8-5

Wed: 10-3

Thur: 10-3

Fri: Off / occasional coverage as needed

*please note: the proposed schedule can be somewhat flexible to suit the needs of an ideal candidate