Part-time Behavioral Health Navigation Specialist

Who we are:

United Way for Greater Austin brings our community together to break economic barriers and build opportunity for all. We break the cycle of economic hardships for families and individuals, striving to create a vibrant, thriving community. Recognizing the urgency of addressing economic challenges, we focus on increasing the availability of high-quality early care and education and access to pivotal resources to address financial barriers in Central Texas. Our united front includes dedicated donors, volunteers, corporate and civic partners, staff, and a connected network of neighbors. Together, we leverage data, community alliances, services, and public engagement to transform Central Texas, responding to urgent needs with lasting, impactful solutions.

Who we want:

The Part-time Behavioral Health Navigation Specialist will assist United Way in providing the most accessible and highest quality comprehensive customer service and intake screening services to our local community. You will be results-oriented and maintain high moral and ethical standards. You must be self-motivated and self-confident, and meet deadlines in a fast-paced, high-change environment. The ability to work well in a team environment and with diverse populations is a must. In this role, you will serve as a primary Intake Specialist for callers in an eight-county region. As such, you will ensure effective, timely, and quality communication reflecting care and concern for each individual you speak with. You will be responsible for conducting eligibility screenings, scheduling appointments, and providing needed information and resources to our community members while maintaining performance and quality standards. Additionally, you will be responsible for collecting demographic data for all callers and providing accurate data entry and logging of resources and outcomes.

Available Part-Time Schedules:

• Monday, Thursday, Friday: 9:30 AM - 5:30 PM 
• Tuesday, Wednesday, Friday: 9:30 AM - 5:30 PM

Who you are:

• Mission-focused and results-driven: You are committed to providing exceptional customer service to vulnerable populations and increasing access to community services for all. You are focused on creating a program environment conducive to productivity, and you get things done.  
• Detail-oriented and organized: You are committed to ensuring that accuracy and organization is reflected in your work, and you execute all quality standards with a high degree of attention to detail.  
• An excellent communicator: You are committed to ensuring all callers are heard and receive the highest quality customer service. You treat each caller like they are your only caller and express sincere care and concern for their well-being. You are able to advocate for vulnerable populations, and empathy comes naturally to you. You are an active listener and provide information and resources based on caller needs.
• Quick learner and strong problem-solver: You have an ability to learn new policies and procedures and thrive on identifying possible solutions to complex case scenarios. You get energized by identifying and recommending improvements for customer service delivery.
• Technologically savvy: You are proficient in using computer software, including Microsoft Office. You are able to use the InContact contact center support platform and other related software applications.

 What you’ll bring:

• Bachelor's Degree in a Social Science field, or at least 24 completed Social Science credits along with a Bachelor's Degree.
• At least 1 year of experience working with vulnerable and diverse populations
• An ability to work in a fast-paced work environment and shift gears quickly to accommodate change.
• An ability to prioritize work to meet daily and monthly program goals
• An ability to work with diverse leadership styles
• Strong organizational and project management skills
• Excellent interpersonal and communication skills.
• Professional appearance and manner.
• Bilingual in Spanish is preferred.
• Experience with Mental Health Crisis Risk Assessment questions is preferred

What you’ll receive:

• Dynamic and rewarding work environment
• Competitive Compensation
• Hybrid Work Option
• Generous Paid Time Off (PTO)
• Employee Assistance Program (EAP)

Notice: The job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Management has the right to assign or reassign duties and responsibilities at any time. United Way for Greater Austin is an “at-will” employer.