Part Time Bilingual Service Desk Representative (Saturday and Sunday 7am to 5:30pm CST)

Effectively manage issues through multiple forms of inbound requests including in person, queue calls (phone), e-mails, Chat, web forms, or client tracking/ticketing databases. Respond to all Customer requests in timely and professional manner. Instruct end users in the appropriate use of equipment, software, and/or reference materials. Assist with all aspects of technical support, including on-site visits as needed. Data entry (management of data) -accurately prioritize, categorize, track and log calls, tickets, chats, etc. following client or internal tracking protocols. Troubleshoot and resolve issues related to hardware/software, password resets, Microsoft operating systems, security, desktop applications, and peripherals. Research/troubleshoot issues using the tools available. Navigate internal/external reference support materials. Proactively following up on all open issues. Work closely with other team members to identify and suggest resolutions and improvements. Other duties as assigned. Ability to write reports and/or business correspondence a must. Ability to effectively present information and respond to questions from groups of managers, customers, other teammates required. Ability to work in a confined area. Ability to sit at a computer terminal for an extended period of time.