Part-Time Center Associate

The Part-Time Center Associate delivers world-class customer service to all retail customers by receiving and processing packages for courier shipment and operating copiers, fax machines, binding equipment, laminating machines, and point-of-sale devices. The Associate expertly advises our valued customers by providing accurate information on our array of products, services, and best-value options and exhibits confidence by knowing best practices related to the industry.

The ideal candidate has previous retail sales experience, strong computer and internet skills, a high school diploma or GED, a friendly and genuinely helpful demeanor, and a professional appearance. He or she must be a fast learner who makes an effort to learn all aspects of the business in the shortest possible time.

RESPONSIBILITIES          

• Delivers outstanding customer service to walk-in customers and telephone inquiries


• Continuously practices good listening skills with customers, UPS Store team members, and leadership


• Takes ownership of the customer's shipping needs and offers viable solutions


• Takes action to learn all product and service offerings, alternative solutions, and industry trends


• Operates all equipment, software, and devices in an expert fashion and is willing to teach others


• Maintains a clean, organized, and safe working environment


• Performs other duties as assigned

QUALIFICATIONS            

• High school diploma or GED required


• Strong computer skills, including Microsoft Office and Adobe Suites
  

  The UPS Store #6932 is seeking a reliable and friendly Part-Time Center Associate to join our team in Scottsdale, AZ. In this role, you will assist customers with a variety of services including shipping, packing, and printing, while providing exceptional customer service in a fast-paced retail environment.

  
  

  Responsibilities

  
  
  
  
  • Provide excellent customer service by assisting customers with their shipping, packing, and copying needs
  
  
  • Operate cash registers and process transactions accurately
  
  
  • Maintain a clean and organized work area
  
  
  • Handle incoming and outgoing mail and packages efficiently
  
  
  • Answer phone calls and respond to customer inquiries with outstanding phone skills
  
  
  • Support team members and contribute to a positive store environment
  
  
  
  

  Requirements

  
  
  
  
  • Outstanding phone skills
  
  
  • Strong communication and interpersonal skills
  
  
  • Ability to multitask and work efficiently under pressure
  
  
  • Detail-oriented with excellent organizational skills
  
  
  • Reliable and punctual with a positive attitude
  
  
  • Previous retail or customer service experience preferred but not required
  
  
  
  

  Benefits

  
  
  
  
  • Competitive pay: $15.50 - $17.00 per hour paid bi-weekly
  
  
  • Flexible part-time schedule
  
  
  • Opportunities for growth and development within The UPS Store network
  
  
  • Supportive and collaborative work environment
  
  
  
  

  About the Company

  
  

  The UPS Store #6932 is part of a nationwide network of retail shipping, postal, printing, and business service centers dedicated to providing exceptional services and customer satisfaction. We pride ourselves on fostering a welcoming environment where employees can thrive and customers are our top priority.

  
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• Strong verbal and written communication skills, including spelling and math


• Prompt, reliable, and responsible


• Able to lift 40+ pounds


• Willing and able to work 25 to 30 hours per week for a 6-day work week