PART TIME Client Satisfaction Specialist

Description

Mickey Keenan, P.A. is boutique personal injury law firm fighting for people injured in automobile accidents. We are seeking to hire a PART TIME Client Satisfaction Specialist. This position can be a remote work from home job and requires approximately 30 hours a week. 

The Client Satisfaction Specialist’s primary role is to build and maintain relationships with current and past clients. 

The Client Satisfaction Specialist will follow up on client treatment status during various phases of their case and maintain networking relationships with referral partners. They will also maintain a relationship with our prior clients. They must uphold company culture at all times while making clients feel welcomed and valued. This person will also hold duties as an assistant to the office, handling administrative duties and tasks as needed for staff. 

Job duties include the following, but are not limited to:

• Call current and prior clients to check in
• Send birthday and thank you cards
• Follow up on Google review requests

The most successful Satisfaction Specialists possess exceptional customer service and people skills. They are detail-oriented individuals who listen well and are able to anticipate someone's needs in order to provide a wonderful customer experience. Self-motivation and reliability is a must.  

Requirements

• High School Diploma required
• Working knowledge of Microsoft Office products (Outlook, Teams, Excel)
• Critical thinking, professionalism
• Ability to multi-task, prioritize and work efficiently 
• Excellent Communication skills 
• Attention to detail and tenacity to follow up on tasks are necessary