Part Time Client Service Representative

Description

• Perform quality work within the scope of the mission and purpose statement of Central Texas Veterinary Specialty and Emergency Hospital.
• Work with personal accountability and exceptional morale.
• Interact professionally, with integrity and compassion toward coworkers, clients and patients in accordance with this organization's core values.
• Work effectively and independently while understanding the necessity for communicating and coordinating work efforts with other employees.
• Commit to providing excellent high-quality care of patients.

• Answer multiple line phones
• Schedule appointments
• Greet clients upon arrival
• Prepare and collect information from clients to create or update their pet’s chart
• Explain hospital policy as it applies to payment for services rendered
• Faxing, filing, mailing
• Reminder calls
• Performing end-of-day duties
• Properly use the computer to schedule appointments, enter new client and new pet information, and  generate invoices
• Appropriately prepare billings, receipts, collect, and record all payments for services rendered 
• Consistent, on time arrival and attendance at work each day you are scheduled.
• Always be in position and prepared to work at the start of each shift.
• Good communication skills.
• Ability to work well with others as a team.
• Flexibility and the ability to adjust to a changing environment
• Handle stress and pressure calmly, with poise and tact.
• Self-motivated, hard worker.
• Ability to multitask, prioritize and delegate appropriately.
• Willingness and ability to learn new tasks quickly.
• Ability to receive constructive criticism and accept responsibility for actions.
• Reliable and dependable.
• Common sense, good judgment and sense of humor.

• GED or High School Diploma
• Two years minimum customer service experience
• Basic computer knowledge
• Know how to operate basic office equipment 
• Knowledge of the veterinary field is preferred, but not required 
• Must be able to bend, stoop, and stand for extended periods of time.
• Must be able to lift up to forty (40) pounds.

• Day shifts available (10-12 hour shifts)
• Saturday, Sunday, or both
• Overtime may be required
• Pay Range: up to $23/ hour depending on experience