Part-Time Customer Service Representative

Location: Greensboro, NC, Remote (Must live within commuting distance of corporate office located in Greensboro, NC 27410)
Schedule: Monday–Wednesday, 5:00 PM–10:00 PM & Saturday, 8:00 AM–5:00 PM

JOB SUMMARY

The Customer Service Representative is responsible for maintaining goodwill between our organization and its customers by answering questions, solving problems, and providing advice or assistance for the services of the organization. The Customer Service Representative serves as the front line in providing a remarkable experience for our customers. The overall goal of each experience is to effectively handle customer inquiries and provide resolution while exemplifying our core values: Humble, Solution-Oriented, Transparent, Ownership Mentality and Compassionate.

PRIMARY RESPONSIBILITIES

• Answer inbound customer support inquiries regarding new and existing accounts.
• Assist customers with inquiries concerning billing, setting up accounts, making payments, blocking, unblocking, etc.
• Keep detailed call-in records using approved software and process.
• Initiate tickets to Technical Support department to assist customers that are not able to receive calls or with dropped calls.
• Utilize CRM software to update customer account information.
• Perform various clerical duties as assigned.

ACCOUNTABILITIES

• Maintain confidentiality of customer's account information.
• Maintain a 95% availability of time to assist customers on the phone.
• Maintain talk time average at/or less than 3 minutes.
• Seek first call-resolution with all customer contacts.

EDUCATION AND EXPERIENCE

Minimum Level of Education and Experience.

Combination of education and work experience; 2-5 years call center or customer service experience. Solid work history with favorable work references.

MINIMUM SKILLS, ABILITIES, LICENSES, CERTIFICATIONS

• Proficient in Microsoft Office Suite
• Excellent customer service skills
• Problem solving aptitude; conflict resolution skills.
• Strong organizational and time-management skills
• Exceptional attention-to-detail
• Typing skills of at least 30 WPM
• Demonstrated ability to maintain a positive, professional attitude, passion for results
• Ability to work well under pressure

WORKING CONDITIONS AND PHYSICAL REQUIREMENTS

Effort / Physical Requirements

Ability to sit in a workstation environment for extended periods.

Ability to wear headset and/or hold phone receiver to take/assist customers on the phone throughout a scheduled workday.

Working Conditions

Typical office/cubicle environment

As part of our hiring process, all interested applicants are required to complete a job fit assessment. This helps us ensure a great match for both you and our team.

Please take the assessment here: https://assessment.predictiveindex.com/L5N/ee45ccb6-bfe7-4a25-b527-b39417f4b406?type=candidateba