Part-time Deputy Collector

2025 Saline County 

Deputy Collector

Job Description

Exempt:                                 No

Department:                         Collector

Reports To:                           Office Manager

Location:                               Benton Office, 215 N Main   Benton, AR

Safety Sensitive:                  No

GENERAL DESCRIPTION OF POSITION

This employee performs such duties as collection of taxes, responsibility for a cash drawer, including processing payments and balancing collected funds as required.  They answer the phone when needed, assisting taxpayers with questions or problems, performs first contact in person with taxpayer. Must have an out-going personality and positive attitude.  Must have great customer service skills.  Research will be a major component of this job.  This position must work overtime in March and October each year.

ESSENTIAL DUTIES AND RESPONSIBILITIES

1. Provide courteous, professional, and efficient customer service to the public, in person, by phone, and in writing.


2. Accurately process payments in person, over the phone, and by mail.


3. Print receipts, tax statements, and historical account records upon request or as needed.


4. Review account history, verify, and update taxpayer information in a timely and accurate manner.


5. Issue and verify tax clearances for vehicle tag renewals.


6. Maintain and balance an assigned cash drawer including checks.


7. Maintain accuracy and strong attention to detail in all tasks to ensure compliance and reduce errors.


8. Research delinquent accounts and returned mail to determine appropriate follow-up or resolution.


9. Perform routine clerical duties, including filing, scanning, data entry, and document organization.


10. Demonstrate strong verbal and written communication skills to explain county policies, procedures, and state laws clearly and respectfully.


11. Collaborate professionally with other county departments, state offices, and local agencies.


12. Handle high volumes of payments and inquiries during peak periods.


13. Be available for overtime work during peak collection seasons and critical deadlines.


14. Remain calm and professional during difficult and high-stress situations; demonstrate active listening and de-escalation techniques when handling disgruntled individuals.


15. Perform any other related duties as required or assigned.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty mentioned satisfactorily.  The requirements listed below are representative of the knowledge, skill, and/or ability required.

EDUCATION AND EXPERIENCE

Knowledge of a specialized field (however acquired), such as basic accounting, basic computer skills, customer service, etc. Equivalent of four years in high school, plus night, trade extension, or correspondence school specialized training, equal to two years of college, plus 19 to 23 months related experience and/or training, and 1 to 6 months related management experience, or equivalent combination of education and experience.

SOFTWARE SKILLS REQUIRED

Intermediate: Word Processing/Typing, 10-Key, Accounting, Alphanumeric Data Entry, Database, Spreadsheet

USE OF MACHINES, EQUIPMENT AND/OR COMPUTERS

Regular use of complex machines and equipment (desktop/laptop computer and software).

WORKING CONDITIONS

Normal working conditions as found within an office setting, wherein there is controlled temperature and a low noise level, plus a minimum of distractions.

ENVIRONMENTAL CONDITIONS

The following work environment characteristics described here are representative of those an employee encounters while performing essential functions of this job.  A reasonable accommodation may be provided to enable individuals with disabilities to perform the essential functions.

While performing the functions of this job, the employee is occasionally exposed to work near moving mechanical parts. The noise level in the work environment is usually moderate.

PHYSICAL ACTIVITIES

The following physical activities described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  A reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions and expectations.

Semi-repetitive, low physical. Semi-repetitive type work which requires periods of concentration for varied time cycles as prescribed by the tasks.

While performing the functions of this job, the employee is continuously required to use hands to finger, handle, or feel, reach with hands and arms, talk or hear; regularly required to sit; frequently required to walk; and occasionally required to stand, climb or balance, stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision; color vision; peripheral vision; and ability to adjust focus.

ADDITIONAL INFORMATION

Employee should possess the ability to work well within a group atmosphere and be an excellent team player.

The hours maybe extended due to work-in-progress or workload, especially during March and October of each year.

Needs to have the following:  cashing handling proficiency, ability to communicate clearly and effectively, both orally and in written form, expertise in Microsoft Office Suite and working as a team.  

The duties listed above are intended only to show the various types of duties that will be performed.  The omission of a specific statement of duties does not exclude them from the position if the work is similar, related or a logical assignment to the position.  All positions within the Collectors office are assigned by the County Collector and/or her representative and are subject to be changed when deemed in the best interest of the office’s operation. 

This job description does not constitute an employment agreement between Saline County and the employee and is subject to change by the employer if the need of the employer and requirements of the job change.

SALINE COUNTY IS AN EQUAL OPPORTUNITY EMPLOYER