Part-Time Ecommerce Customer Service Specialist Shopify Experience Required.

Part-Time Ecommerce Customer Care Specialist

Location: Secaucus, NJ — 100% In Office
Schedule: Tuesday, Wednesday, and Thursday; 24 hours per week

Dana-co, a leading women’s intimate apparel company, is seeking an experienced Ecommerce Customer Care Specialist to support our online customers and order operations.

Applicants must have prior Ecommerce customer care/service experience and be able to commute to our Secaucus office three days per week. Remote work is not available.

Responsibilities

• Respond to Ecommerce customers by email, live chat, and Gorgias.


• Assist with product, sizing, order, shipping, return, exchange, and refund questions.


• Process and monitor orders through Shopify and other ecommerce systems.


• Investigate delayed, incomplete, or incorrectly fulfilled orders.


• Coordinate with warehouse staff to resolve inventory and shipping issues.


• Identify and report website, pricing, promotion, or product-information errors.


• Provide professional, timely service and follow customer issues through resolution.

Qualifications

• Prior Ecommerce customer service experience is required.


• Shopify experience is required.


• Experience with Gorgias is strongly preferred.


• Experience with Amazon Seller Central, Loop Returns, or BlueCherry is a plus.


• Apparel, fashion, lingerie, or consumer product experience is preferred.


• Strong written communication, organization, and problem-solving skills.


• Must be available to work in Secaucus on Tuesday, Wednesday, and Thursday.

Dana-co is an equal opportunity employer. We consider qualified applicants without regard to any characteristic protected by applicable law.