Part Time Estimator/Customer Service

Indiana Printing and Publishing Company, Inc. is a family owned and operated business that was founded in 1890. We pride ourselves in the excellence that we deliver to our customers and ensure that each and every customer receives the best customer service possible. We specialize in printing brochures, class schedules, calendars, catalogs, maps, fliers, posters, letterhead, envelopes, and business cards. We also offer pre-press, design, mailing services, shipping, and delivery services to our customers. 

We are currently looking to fill a part time Estimator/Customer Service position on our team! 

Key Responsibilities: 

• Accurately enter and process customer orders in to the system
• Provide quotes, timelines, and product information to customers as needed
• Confirm order details, artwork specifications, and job requirements with customers
• Coordinate with the production team to ensure timely fulfillment of orders
• Resolve customer issues or complaints efficiently and escalate when necessary
• Provide excellent customer service
• Maintain organized records of customer interactions and transactions
• Assist in bid preparation and follow up, including gathering samples, documentation needed for bid, preparing FedEx packages, researching bid tabulations, and preparing FOIA letters. 
• Assist in basic administrative tasks, act as a backup for answering the main phone lines, and support other departments as required

Qualifications: 

• High school diploma or equivalent required; some college preferred but not required. 
• 1+ year of customer service or order entry experience, preferably in a print or manufacturing environment, but not required. 
• Strong typing skills required
• Strong computer skills required
• Experience with order entry software or CRM systems preferred
• Experience with Microsoft Office Suite
• Excellent verbal and written communication skills
• High attention to detail and ability to manage multiple tasks at one time
• Time management and problem-solving skills are essential
• Positive attitude, strong work ethic, and a team-oriented mindset
• Familiarity with printing terminology and processes is a plus, but not required (training provided) 
• Must be able to pass a background check

Hours: Monday - Friday 9:00am - 3:00pm 
Compensation: $15.00 - $17.00 (based on experience)

***THIS IS AN IN OFFICE POSITION

Indiana Printing and Publishing Company, Inc., provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.