Part Time Front Desk Agent/Larkspur Landing

Description

• Assist Guest Service Agents and Front Office leadership with the checking in and checking out of guests.
• Respond to guest inquiries and in a timely, friendly and efficient manner
• Provide driving and/or walking directions to guests to local destinations
• Ensure a high level of product knowledge of the hotel, including, but not limited to, directions, hours of outlet operation, hotel services, hotel events and local and community events and attractions
• Assist fellow team members and other departments wherever necessary to maintain positive working relationships
• Provide or obtain accurate information
• Must be able to handle any complaints with confidence

Requirements

Requirements

Duties 

• Greet guests upon arrival with a warm and friendly demeanor.
• Handle check-in and check-out processes efficiently.
• Manage reservations, including modifications and cancellations.
• Respond to guest inquiries via phone, email, or in-person with professionalism.
• Assist guests with special requests and provide information about hotel amenities and local attractions.
• Address any guest complaints or issues promptly to ensure satisfaction.
• Maintain accurate records of guest interactions and transactions.
• Collaborate with other departments to enhance the overall guest experience.

 Skills

• Strong phone etiquette to effectively communicate with guests.
• Experience in guest services within a resort or hotel setting is preferred.
• Excellent front desk management abilities to handle multiple tasks simultaneously.
• Proficient in hospitality management practices to ensure quality service delivery.
• Multilingual skills are a plus, enhancing communication with diverse guests.
• Strong customer service orientation with a focus on guest relations.
• Ability to work well under pressure while maintaining a positive attitude.