Part-time Front Office Agent

The Front Office Agent serves as the first point of contact for guests and plays a key role in delivering an exceptional resort experience. This part-time evening position supports front desk operations and assists in the guard house with RV guest check-ins. The ideal candidate is friendly, detail-oriented, and comfortable working in a fast-paced hospitality environment.

Key Responsibilities

Guest Services

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  Provide a warm and professional welcome to all guests.

  
  


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  Process check-ins and check-outs accurately and efficiently.

  
  


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  Answer guest inquiries and provide information about resort amenities, events, and services.

  
  


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  Resolve guest concerns promptly and escalate when appropriate.

  
  

Reservations & Administrative Support

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  Manage reservations, modifications, and cancellations (in person, phone, and email).

  
  


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  Process payments (cash, credit card, and other methods) and maintain accurate guest accounts.

  
  


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  Assist with reports and daily front office documentation as needed.

  
  

Guard House / RV Check-In

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  Check in RV guests at the guard house during assigned shifts.

  
  


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  Verify reservations and provide site information, passes, and resort details.

  
  


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  Ensure proper property access and communicate with security as needed.

  
  

Team Collaboration

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  Coordinate with housekeeping, maintenance, and other departments to ensure guest readiness and satisfaction.

  
  


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  Maintain a clean, organized, and professional front desk and guard house area.

  
  


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  Follow all resort policies, safety standards, and operational procedures.

  
  


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  Perform additional duties as assigned by management.

  
  

Qualifications

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  Previous hospitality or customer service experience preferred.

  
  


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  Strong communication and organizational skills.

  
  


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  Comfortable using computer systems and handling financial transactions.

  
  


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  Ability to work evening shifts, weekends, and holidays as needed.

  
  

Benefits

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  Paid Sick Time

  
  


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  401(k) with Company Match

  
  


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  Discounted travel and resort benefits

  
  


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  Additional team member perks

  
  

Sun Outdoors is an Equal Opportunity Employer.
EOE / AA / M / F / Veterans / Disabled / Drug-Free Workplace