Part-Time Management Center Attendant (Friday - Sunday, 4PM - 12AM)

The ParkX Remote Management Center Attendant assists the team with the operation of a complex parking site with multiple employees. The sites could be manned and unmanned, automated, or manual parking sites. 

Key Responsibilities:

• Accurately process exception transactions (e.g., lost tickets, grace period tickets, etc.) according to company policy, including completing the applicable form


• Exhibit a friendly, helpful, and courteous attitude towards customers and employees


• Provide the company’s standards of service with each customer including maintaining the required uniform appearance, stating the company greeting, answering questions, resolving issues, and thanking each customer upon exit


• Ensure that sites are maintained properly, and the company's safety procedures are being observed at all times


• Determine the need for maintenance and/ or repairs and forward to the Property Manager


• Complete daily activity reports for facility; responsible for completion of accident report


• Report to work on time


• Notify management of any situation that needs attention


• Directly oversee all day-to-day activities associated with opening, managing, and closing the facility


• Oversee the contract parker program by ensuring customers are properly registered, A/R is billed and collected on a timely basis and responds to corporate account requests and concerns


• Ensure the facility is operating in accordance with company policy including revenue control, equipment maintenance, proper and accurate signage and internal audit scores


• Ensure the facility’s safety and security for guests and employees by reviewing maintenance checklists and conducting periodic safety audits as directed by the company’s Safety Manual


• Responsible for resolving customer concerns that are escalated to his/her attention by the facility’s front-line associates


• Responsible for documenting Incident Forms and conducting incident investigations as directed by his/her Property Manager and/or the Corporate Office


• Complete small cleaning or maintenance tasks according to the company's maintenance checklists


• Fill in for front line associates during their absences


• Perform other duties as assigned 

Skills, Knowledge and Expertise:

• A high school degree is required


• One to two years' experience in a service or related industry preferred of which 3 months must have been in a parking setting


• Ability to work weekends required


• Ability to perform basic math calculations


• Ability to read and comprehend verbal instructions and written correspondence


• Ability to communicate effectively both verbally and through written correspondence


• Have and maintain a valid driver's license


• Ability to safely drive a standard or automatic transmission vehicle


• Ability to maintain a professional and friendly demeanor when working with other employees and the parking customer


• Ability to provide customer resolution in a professional and friendly manner


• Must be highly credible and trustworthy, and operate with high degree of integrity


• Must hold oneself and others accountable and strive for a high level of excellence


• Must have a positive, can-do attitude and be able to fuel growth and innovation


• Must be customer-focused and results-oriented


• Must want to continuously learn and develop


• Exceptional oral and written communication, active listening, and organizational skills


• Ability to establish strong working relationships with others in team setting 


• Ability to multitask and prioritize tasks with a strong attention to detail in a fast-paced environment 


• Self-directed and able to work independently, with minimal supervision