Part-Time Member Communications Representative

Position Title:                                           Part-Time Member Communications Representative

Department:                                            Communications

Reports to:                                               Member Communications Coordinator

Supervision Received:                          Direct

Supervision Exercised:                        Member Communication Outage Restoration Team

FLSA Status:                                            Non-Exempt

Essential Duties and Responsibilities:

The Member Communications Representative helps keep members informed during outages, planned maintenance and other service-related events. This is a part-time position with a predictable schedule, typically four hours per day between 8 a.m. and 5 p.m.

The person in this position:

• Drafts and sends text messages, phone notifications and other communications to members
• Provides timely updates during outages and planned work
• Monitors and responds to member questions and outage-related inquiries
• Returns calls from members reporting outages or requesting information
• Tracks member feedback and assists with communication reports
• Must be able to appropriately handle confidential information and act within the practices established by the Bluebonnet Red Flag policy

Tools and Equipment Used:

• Office Equipment including computer, printer, copier, fax, etc.
• May be required to drive a cooperative vehicle
• According to established business need, must maintain a mobile phone and appropriate communication plan

Physical Demands:

• Requires repetitive motion of hands and fingers such as dialing and keyboarding
• Light lifting

Work Environment:

• Typical office environment, including remote and on-site work during scheduled shifts at Bluebonnet headquarters in Bastrop and the Engineering building in Giddings to ensure proximity to the Control Center
• In addition to normal business hours, required to work varying schedules, including shift work, call duty, extended hours, weekends and holidays and able to perform rotational 24/7 on-call duties
• Travels to Control Centers as needed and during Level 2 and 3 events, including on days and times beyond standard workdays and weekends
• This part-time position is not to exceed 29 hours per week and 1,000 hours per year

Knowledge, Skills and Abilities:

• Excellent communication skills, with a commitment to serving our members
• Ability to manage multiple tasks and stay organized
• Effective verbal and written communication skills
• Understanding of Bluebonnet policies and knowledge of Public Utility Commission of Texas rules and policies

Education and Experience:

• High school diploma or equivalent
• Experience in communications, public relations, customer communications or related field preferred

Licensing and Certification:

• Valid Texas Driver's License
• Certified in CPR, First Aid, AED and Blood-borne pathogens

Bluebonnet Electric Cooperative, Inc. is an Affirmative Action/Equal Opportunity Employer, including individuals with disabilities and protected veterans.

Applications will be accepted through August 12, 2026.