Part-time Member Services Associate

CAMS, a community association management company, has maintained our role as an industry leader for the last 30 years due to the dedication of our highly knowledgeable, expertly-trained and certified team members. CAMS is dedicated to providing a higher standard of quality service to our association boards, homeowners and vendors with our professionalism, accountability and commitment to excellence. Our Management, Community Support, Accounting and Maintenance Departments work cooperatively, as well as collaboratively to insure success and satisfaction for our clients.

CAMS is on the search for a self-motivated, enthusiastic, responsible person to provide exemplary service to and represent one of our communities in Wilmington, NC.

We are currently on the search for a 25-28 hour per week Part-time Member Services Coordinator to assist in managing all aspects of client services. Pay rate is $14 hourly. The schedule is Monday through Friday with shifts between the hours of 6:30a.m. to 2:00p.m. 

 Responsibilities:

• Provides direct receptionist support to all on-site property needs by providing the highest quality customer service to inbound callers, visitors and vendors.
• Open or close the Clubhouse as the shift requires.
• Follow daily shift duty documents and complete required checklists. Communicate any urgent issues that should be resolved by the GM, Assistant Community Manager (ACM) or Lifestyle Director (LD).
• In accordance with board-approved policies, administer membership programs, including but not limited to guest sign-ins, waivers, age qualification forms and owner contact information.
• Assist with room set up and take down for scheduled uses as needed.      
• Periodically (hourly) walk the Amenity Center and adjacent amenities to identify guests who have not checked in, observe room capacities and assist members and guests as needed.
• While walking the facility, straighten anything out of place, pick up trash, wipe down equipment and generally keep the property clean and tidy.  
• Enforce board-approved rules and regulations for use of the Clubhouse and adjacent amenities.
• Log in/out and distribute activity equipment as needed. Ensure that equipment is returned in good condition.
• Ensure incident reports are completed as necessary.
• Check and respond to Front Desk emails.
• Keep Lifestyle and Fitness schedules up-to-date and accurate.
• Monitor daily Lifestyle events schedules, including Fitness, Clubs and Groups activities, and relay any concerns to the LD.
• Help inform members of activity offers through updating website calendars and member activity boards.
• Coordinate with Facilities Manager on issues regarding maintenance requests.
• Monitors pickups/deliveries.
• Support events and activities as requested by the GM, ACM and LD.
• Performs other duties as assigned.

• Excellent customer service and communication skills.
• Ability to communicate effectively both orally and in writing.
• Ability to offer support to administrative support staff with ever-changing needs.
• Ability to establish and maintain good working relationships with staff, residents, guests, volunteers and contractors.
• Exceptional organization and tracking skills.
• Strong conflict resolution skills. Excellent “people” skills.
• Ability to multi-task efficiently in a high volume, fast-paced environment.