Part-time Office Aide - Theatre

Rate:  $15.35 Hourly, not to exceed 28 hours weekly

General Purpose

Performs routine clerical, administrative and box office tasks at the Florissant Performing Arts Center. Works under the direct supervision of the Assistant Theatre Manager.

Essential Duties and Responsibilities

Box Office Duties

• Greet and assist guests at the Box Office window, addressing any seating concerns and resolving ticketing issues
• Process in-person, phone and online ticket sales using the theatre’s ticketing software ThunderTix
• Reconcile cash drawer, prepare daily cash deposits and reporting needed by Finance
• Organize “will call” tickets
• Assist in drafting, editing and formatting Box Office Statements under the direction of the Assistant Theatre Manager

Clerical & Administrative Duties

• Answering, screening and directing phone calls for the Theatre department
• Maintain internal calendar for all theatre events
• Assist in contract & insurance maintenance, ensuring all contracts are signed and filed in a timely manner & each contract has an up-to-date insurance certificate on file
• Ensure that all payments to the theatre are accurately input into Square in a timely and accurate manner
• Provide documentation needed by the Finance department to reconcile all theatre payments 
• Manage theatre files and update filing procedures and practices
• Prepare check requests, invoices and other payments as requested for the Theatre department
• Code Theatre department expenditures as needed
• Order office supplies
• Prepare agendas, taking minutes for staff meetings
• Assist in the organization of the St. Louis Family Theatre Series (SLFTS) school contracts & payments, in addition to scheduling ushers for all SLFTS performances
• Provide support with the installation and de-installation of art displays in theatre lobby
• Performs other duties as requested

• High school diploma or its equivalent 
• Comfort with computer systems & ticketing software
• Accuracy in managing financial transactions
• Ability to interact with the public in a professional manner, including maintaining composure while managing challenging customer situations 
• Demonstrated track record of providing excellent customer service
• Excellent written and verbal communication skills
• Extraordinary attention to detail
• Proficiency with word processing and spreadsheets
• Familiarity with financial / accounting software preferred

Tools and Equipment

Personal computer in a network system, calculator, copy machine, telephone

Physical Demands

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions
• While performing the duties of this job, the employee is frequently required to walk, sit, and talk or hear. The employee is occasionally required to use hand and finger, or operate objects, tools, or controls, and reach with hands and arms. The employee is occasionally required to climb or balance, stoop, kneel, crouch or crawl
• Specific vision abilities required by this job include close vision, color vision, and the ability to adjust focus
• Ability to lift 15 lbs