Part-time Police Dispatcher

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GENERAL SUMMARY:
Under the general supervision of the respective Shift Commander, the part-time
Dispatcher position receives citizen requests for assistance, provides radio dispatching services
for the Smithfield Police Department, including the initial deployment of police personnel and
equipment, and perform record-keeping duties related to the position.

Part-Time Shift Options:

First Shift - Saturdays 8:00am - 4:00pm  & Sundays 8:00am - 4:00pm

Second Shift - Saturdays 4:00pm - 12:00am & Sundays 4:00pm - 12:00am

ESSENTIAL FUNCTIONS:
1. Answer incoming emergency and non-emergency telephone calls;
2. Dispatch public safety personnel and equipment, via radio, to calls for service;
3. Record incoming complaint information through the Department's Computer
Aided Dispatching System (CAD);
4. Monitor public safety personnel activities through the CAD system;
5. Disseminate information via e-mail and CAD systems, when required;
6. Operate the National Crime Information Center (NCIC) computer;
7. Make telephone and radio calls for police-requested support services such as:
fire/EMS requests, towing requests, Emergency Management Agency (EMA)
requests, and other police department requests for assistance;
8. Operate multi-line phone system that consists of multiple incoming lines, 9-1-1
emergency lines, and multiple extensions throughout the Department;
9. Operate the telephone/radio transmission recording system;
10. Operate a multi-channel radio system consistent with Federal Communications
Commission (FCC) and Smithfield Police Department Rules and Regulations
regarding radio procedures;
11. Acquire a thorough knowledge of the location and layout of streets, town
buildings, and other significant areas of the community;
12. Monitor closed-circuit television of cellblocks and report any unusual activity to
the officer-in-charge;
13. Direct walk-in requests for service to proper office in a professional and courteous
manner;
14. Keep Shift Commanders abreast of officer activity and calls for service, including
proper recording of incoming requests for special details;
15. Perform other duties, as required by the Police Chief.

JOB REQUIREMENTS:
1. Must possess a high school or general equivalency diploma (GED);
2. Must possess proficiency in typing skills and Microsoft Word Processing System;
3. Must be able to complete an on-the-job training period;
4. Must possess excellent verbal and written communication skills;
5. Must possess at least one year of police dispatching experience and at least one
year of experience with law enforcement dispatch & records management system
software.

WORKING CONDITIONS:
1. Must possess the ability to work exclusively in an office environment;
2. Must possess the ability to work all shifts, including overnight shifts;
3. Must possess the ability to report to work in all weather conditions;
4. Must be available to work overtime in emergency conditions;
5. Must possess the ability to work well under stressful conditions, handling a
variety of duties simultaneously.

PHYSICAL REQUIREMENTS:
This position requires a Police Dispatcher to perform all functions contained in this job
description. Reasonable accommodations will be made for otherwise qualified applicants
unable to fulfill one or more of these requirements necessary to accomplish the essential
functions:
           1. Must possess the ability to operate a computer, copier, and fax in an office
              environment;
          2. Must possess the ability to lift up to twenty-five (25) pounds above waist level,
              such as supplies, copier paper and other bulky materials. 

Equal Employment Opportunity Statement

The Town of Smithfield is an Equal Opportunity Employer. The Town is committed to providing equal employment opportunities to all qualified applicants and employees without regard to race, color, religion, national origin, age, disability, veteran status, genetic information, sexual orientation, gender identity or expression, or any other protected characteristic under applicable federal, state, or local laws.

The Town of Smithfield encourages applicants from diverse backgrounds to apply. Reasonable accommodations will be provided to individuals with disabilities throughout the hiring process upon request.