Part-Time Receptionist - CMAs Toyota of Martinsburg

Description

At CMA’s Toyota of Martinsburg, we are committed to providing exceptional customer experiences while supporting our team members in their growth and success. We are looking for a friendly and professional Receptionist to be the first point of contact for our dealership. This position plays a vital role in delivering a warm, welcoming experience to all customers and guests while assisting with various administrative duties to support daily operations.

 As a Receptionist at CMA's Toyota of Martinsburg, you will: 

• Greet all visitors in a courteous and professional manner
• Answer and direct incoming phone calls using a multi-line phone system
• Provide accurate information and assistance to customers and team members
• Schedule appointments and direct inquiries to appropriate departments
• Maintain a tidy and organized front desk and lobby area
• Perform general clerical duties such as data entry, filing, and handling mail
• Support dealership staff with administrative tasks as needed

 Benefits

• Employee Stock Ownership Plan (ESOP)
• Competitive insurance benefits including medical, dental, vision, employer paid life insurance, short-term disability, long-term disability, and employee assistance program
• 401k plan with company matching
• Paid Time Off and Holiday pay
• Associate discounts on vehicle purchases, parts, and service
• Paid maternity leave after one year of employment
• Closed on Sunday

Requirements

Education and/or Experience 

• High school diploma or equivalent required 
• Previous receptionist or customer service experience preferred 
• Strong communication and interpersonal skills
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook)
• Professional appearance and demeanor
• Ability to multitask and stay organized in a fast-paced environment
• A positive attitude and a team-first mindset

Language Skills

• Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients and other employees of the organization.

Physical Demands

• Sitting for periods while handling contracts, completing paperwork, or working on a computer.
• Frequently walking throughout the dealership and lot to show vehicles, check inventory, or meet customers.
• Standing for extended periods while assisting customers or participating in sales events.
• Occasionally lifting and carrying promotional materials, paperwork, or vehicle accessories, usually under 20-30 pounds.
• Bending, reaching, or stooping to retrieve items or inspect vehicles (e.g., checking tires or interior).
• Working outdoors while showing vehicles on the lot, which may involve exposure to varying weather conditions such as heat, cold, rain, or snow.

Work Environment

• Working in a bright, clean, and professional showroom where vehicles are displayed.
• Spending time outside showing vehicles, walking the lot with customers, and moving inventory.
• Joining customers on test drives, which may involve driving on nearby roads or highways.
• Schedule can vary based on dealership hours and sales events. Schedule often includes evenings, weekends, and holidays, as these are peak times for car shopping.
• Typical dealership sounds include conversations, phones ringing, and occasional vehicle noise from test drives or nearby service departments.