Part-time Reservations Agent

Love helping guests plan memorable vacations and being the friendly voice that welcomes them before they arrive? Join our team as a Part-Time Seasonal Reservations Agent! In this role, you'll be the first point of contact for prospective and returning guests, providing exceptional customer service while managing reservations and helping create a seamless guest experience from inquiry to arrival.

What You'll Do

• Respond to reservation inquiries via phone, email, and online booking platforms


• Accurately enter, update, and manage guest reservations in the property management system


• Assist guests in selecting accommodations, services, and resort amenities that best fit their needs


• Provide information about resort amenities, activities, policies, and local attractions


• Resolve guest concerns and handle special requests promptly and professionally


• Coordinate with resort staff to ensure smooth guest arrivals and site assignments


• Communicate with housekeeping and maintenance teams regarding site readiness


• Process reservation payments and maintain accurate guest and financial records


• Monitor availability and support occupancy goals through effective reservation management


• Prepare daily reservation and occupancy reports


• Promote resort packages, seasonal specials, and additional services


• Upsell amenities such as golf cart rentals, guided tours, and extended stays

What We're Looking For

• High school diploma or equivalent; hospitality or tourism-related education is a plus


• Previous experience in reservations, front desk operations, or customer service preferred


• Proficiency with property management systems and Microsoft Office applications


• Strong communication, customer service, and interpersonal skills


• Excellent organizational skills with strong attention to detail


• Ability to multitask and work efficiently in a fast-paced environment


• Professional, friendly demeanor and a passion for delivering exceptional guest experiences


• Ability to remain calm under pressure and resolve issues effectively


• Knowledge of the local area is a plus


• Ability to work flexible hours including weekends and holidays

Perks & Details

• Part-time, seasonal role in Conway, SC


• Flexible schedule (weekends & holidays required)


• Paid sick time, 401(k) with company match, and travel discounts

EOE / AA / M / F / Veterans / Disabled / Drug-Free Workplace