Part-Time Retail Customer Service (20-25 hours)

The UPS Store is an independently owned and operated retail location.  Employees of The UPS Store #701 are employed by RBRJ-Morg Inc. and are not employees of UPS.  The UPS Store #701 is a retail location where customers can complete services including: shipping, packing; printing; mail receiving; faxing; and additional business services.

The Retail Sales Associate delivers world-class customer service to all retail customers by receiving and processing packages for courier shipment and operating copiers, fax machines, binding equipment, laminating machines, and point-of-sale devices. The Associate expertly advises our valued customers by providing accurate information on our array of products, services, and best-value options and exhibits confidence by knowing best practices related to the industry.

The ideal candidate has previous retail sales experience, strong computer and internet skills, a high school diploma or GED, a friendly and genuinely helpful demeanor, and a professional appearance. He or she must be a fast learner who makes an effort to learn all aspects of the business in the shortest possible time.

This position requires 20-25 hours per week.  Schedules will include 3-4 days per week, including some weekends. 

RESPONSIBILITIES          

• Delivers outstanding customer service to walk-in customers and telephone inquiries


• Continuously practices good listening skills with customers, UPS Store team members, and leadership


• Takes ownership of the customer's shipping needs and offers viable solutions


• Takes action to learn all product and service offerings, alternative solutions, and industry trends


• Operates all equipment, software, and devices in an expert fashion and is willing to teach others


• Maintains a clean, organized, and safe working environment


• Performs other duties as assigned

QUALIFICATIONS            

• High school diploma or GED required


• Retail/customer service experience


• Good communication and people skills


• Able to cross-sell and up-sell products and services


• Strong computer skills, including Microsoft Office and Adobe Suites


• Outstanding phone skills


• Strong verbal and written communication skills, including spelling and math


• Prompt, reliable, and responsible


• Able to lift 40+ pounds